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WorksheetsINSTACART CORE 4
Total questions: 10
Worksheet time: 7mins
WHAT ARE THE CORE 4’s FOR QUALITY ASSURANCE?
Protected PII/HIPAA, Grammar/Spelling/Punctuation, Correct Resolution, Documentation
Correct Resolution, Solved For The Customer, Timeliness, Appropriate Appeasement
Appropriate Appeasement, Grammar/Spelling/Punctuation, Empathy, Documentation
Professionalism, Protected PII/HIPAA, Correct Resolution, Solved For The Customer
My Marqeta isn't working at check out. Help! Which AKB should you follow?
FSS :: Supplies :: Replace Marqeta card
FSS :: Checkout :: Marqeta decline [T1]
FSS :: Checkout :: Marqeta decline (blocked merchant) [CXT]
FSS :: Shopper App :: Metrics
WHEN SHOULD YOU ASK FOR SHOPPER PII?
On every contact
1. Insta cashout Inquiries. 2. Unassigning an order. 3. Transferring to a supervisor 4. Unknown user
1. Updating shopper zone. 2. To move shopper forward. 3. Unable to see batches 4. Unknown user
1. Changing shopper’s profile name. 2. Shopper needs assistance logging in. 3. Marqeta decline/issues 4. Unknown user
HOW OLD IS PAMELA THE TRAINER?
GUAT?
17
25
36
I DON'T KNOW
WHAT IS ONE INSTACART'S STANDERIZED CHAT INTRODUCTION?
Hi “SH Name”. Thanks for contacting Instacart care. My name is "YOUR NAME", how can I assist you today?
Hi, How can I be of assistance you today?
Thanks for getting in contact with us today. How can I help you?
Que onda cuate?
WHAT IS THE NAME OF THE CAMPAIGN YOU WORK FOR?
INSTAKART
INSTACART
MARIOKART
DIDIFOOD
HI, CAN YOU PLEASE PROVIDE ME WITH THE CUSTOMERS ADDRESS, I HIT COMPLETE BY ACCIDENT?
I'm sorry, we are unable to provide customer PII to shoppers.
Of course, mistakes can happen sometimes. (send information through chat)
Of course, mistakes can happen sometimes. (send information through sms)
Of course, mistakes can happen sometimes. Let me first call the customer to make sure he is in agreement with me disclosing the information to you.
A FAIL IN THE CORE 4 MEANS A ZERO IN QA
TRUE
FALSE
SHOPPER IS PICKING A BATCH BUT IS UNABLE TO COMPLETE IT. WHAT AKB SHOULD YOU FOLLOW?
FSS :: Shopper App :: Metrics
FSS :: Delivery :: Cancel order
FSS :: Order Fulfillment :: Cancel Reschedule Unassign
https://instacartkb.zendesk.com/hc/en-us/articles/360043871112-FSS-Delivery-Unable-to-receive-batch
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Я могу читать по русски
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