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WorksheetsThe Hunt (Week of February 21)
Total questions: 20
Worksheet time: 21mins
As Level 1 support, What do you have to do if a customer wants to become a reseller?
True or False.
We can proactively tell our customer to use their Flexible Savings Accounts to pay for our air purifiers.
True
False
How many Resellers do we currently have?
a. 2
b. 4
c. 6
d. 8
True or False.
We should escalate to Level2 <l2support@medifyair.com> if a customer would like to become a reseller.
True
False
To whom should we direct inquiries about marketing programs?
a. strategy@medifyair.com
b. ginawesp@medifyair.com
c. louis.vietri@medifyair.com
d. louis@medifyair.com
A Social influencer would like to endorse our products in exchange for sponsorship. How do we handle these type of inquiries?
a. We should mark them as spam.
b. We will politely decline as this is not the way we market our products.
c. Forward these requests to strategy@medifyair.com
d. We only entertain social influencers with at least 5000 followers on any Social Media site
Sunbulb.com is an authorized reseller of Medify Air products.
True
False
How do you reset the replace filter light indicator of MA-25?
a. Turn the unit off and back on again
b. A little red light will appear when the it's time to replace the filters
c. Press the Dimmer button for 3 seconds
d. Press and hold down the FAN SPEED and IONIZER button for 3-5 seconds
The MA-25 Carbon filter is made of small carbon pellets.
True
False
The MA-50 UV bulbs are replaceable.
True
False
True or False. We will charge shipping fee to Business Customers paying with Purchase Orders.
True
False
What is the noise level of MA-40?
a. <61 dB(A)
b. >70 dB(A)
c. 50 dB(A)
d. <66 dB(A)
What color indicates an excellent air quality? Unit: MA-112
a. Red
b. Blue
c. Green
d. Yellow
How will you resolve the issue below?
Issue: Replace filter light remains lit
after filter replacement
Unit: MA-25
a. Plug it in and turn on
b. Contact customer service
c. Press and hold the DIMMER button for 3 seconds until the replace filter light turns off
d. Remove panels and re-install
How will you resolve the issue below?
Issue: Excessive noise
Unit: MA-50
a. Plug it in and turn on
b. Place the unit on a flat, level surface
c. Press and hold the DIMMER button for 3 seconds until the replace filter light turns off
d. Remove panels and re-install
When should you replace the filter of MA-40?
a. Filters should be replaced every 2000 hours of use.
b. Filters should be replaced every 2500 hours of use.
c. Filters should be replaced every 3000 hours of use.
d. Filters should be replaced every 3500 hours of use.
All Medify air purifiers emit a significant amount of ozone.
True
False
What air purifier can clean an area of 840 sq ft every 30minutes?
a. MA-50
b. MA-25
c. MA-40
d. MA-112
What shipping service do we use for customers who have a military address?
a. UPS
b. USPS
c. FedEx
d. DHL
If the customer is requesting to cancel their order and we see that the status of the shipment is "Shipped/Fulfilled". What should we do FIRST?
a. Refer to L2 so we can check if we can still void the label before cancelling
b. Cancel the order and update AMZ sellers note/Shopify timeline that the customer requested
c. Attempt to save sale
d. All of the above
