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WorksheetsLST Communication Skills Review
Total questions: 22
Worksheet time: 11mins
How do we communicate verbally?
eye contact and body language
with facial expressions and nodding
with words and tone of voice
all of these
How do we communicate non-verbally?
with clearly stated words
with quiet whispering
with body language and facial expressions
all of these
Which shows active listening?
making eye contact and asking questions
nodding and validating
leaning forward towards the speaker
all of these
A misunderstanding is when _____.
the sender is too quiet to hear
the sender and the receiver don't agree
the sender's meaning is not understood by the receiver
none of these
Paraphrasing is _____.
judging the speaker's message
correcting what the speaker says
repeating a message in your own words
all of these
What creates a clear message?
your verbal message matching your non-verbal message
speaking loud enough
being specific
all choices
____ shows another person you are paying attention.
Active listening
avoiding eye contact
slouching in your seat
picking your nose
The goal of sending messages is to clearly express your ideas and feelings so the receiver will understand.
True
False
It is important to send the same message verbally and non-verbally.
True
False
You can ask questions if you are unclear about something.
True
False
The act of expressing oneself in such a way that one is readily and clearly understood is the definition for....
misunderstanding
verbal
ambiguous
communication
Uncertain is the definition for....
Ambiguous
Misunderstanding
Communication
Paraphrase
A failure to interpret a message is the definition for....
Misunderstanding
Paraphrase
Ambiguous
Communication
To repeat something written or spoken using different words.
Ambiguous
Misunderstanding
Paraphrasing
Communication
You should be _________ when you are communicating.
vague
specific
confusing
fair
Communication is more than just talking face to
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Which of the following is a positive body languages to use when speaking?
Fold your arms or cross your legs
Stand behind a lecture and keep your body hidden
Keep your arms open and use gestures
Do not make eye contact
Which of following is a negative body language to use when speaking?
Fold your arms or cross your legs
Stand behind a lecture and keep your body hidden
Keep your arms open and use gestures
Do not make eye contact
What is verbal communication?
Talking to someone
When someone is talking and someone else is listening
When more than one person is talking
Use verbal noises to show you are listening
4. Facial expressions are a part of what?
Gestures
Sign Language
Body Language
When you are talking directly to a person and you can see them, this is called what?
Verbal contact
Talking
Interaction
Face-to-Face communication
