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Chapter 3 & 5 (Software Quiz)

Total questions: 50

Worksheet time: 2hrs 54mins

Name
Class
Date
1.

An employee complains that every time they turn their computer off, the computer's time is set to 12:00 pm, and the date is set back to January 1, 1990. Which of the following is the MOST likely cause of this anomaly?

a)

The CMOS chip is failing

b)

The CMOS chip on the motherboard is loose

c)

The CMOS settings are not being saved before powering off the computer

d)

The CMOS battery has failed

2.

Which of the following components is necessary to keep the real-time clock running?

a)

EEPROM chips

b)

CMOS battery

c)

CMOS chips

d)

BIOS password

3.

When you boot the computer, it hangs after asking you for the current date and time. What is the most likely problem?

a)

The computer needs more RAM

b)

Daylight savings time has started or ended

c)

The CMOS battery has failed

d)

The BIOS is outdated

4.

What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard and other system hardware?

a)

CSST

b)

POST

c)

CMOS

d)

BIOS

5.

Which of the following(1 Best describes the technology designed to replace the BIOS and (2 is a firmware solution for controlling the startup process and loading the computer operating system into memory?

a)

CMOS

b)

BIOS 2

c)

EEPROM

d)

UEFI

6.

What is the role of the CMOS in a modern computer?

a)

Test the hardware during system setup

b)

Coordinate the use of system hardware with the OS

c)

Saves information about system devices

d)

Loads the operating system into memory

7.

Updating or replacing the BIOS contents in a PC is called:

a)

Hard boot

b)

Overclocking

c)

Flashing the BIOS

d)

Direct memory access (DMA)

8.

Which acronym refers to a series of basic hardware diagnostic tests performed by the startup BIOS when the computer is powered on?

a)

IDE

b)

POTS

c)

QoS

d)

POST

9.

Which website should a technician consult to find instructions for updating the BIOS on a computer?

a)

CPU Manufacturer

b)

Case manufacturer

c)

motherboard manufacturer

d)

operating system developer

10.

All new computers come with UEFI, which...........

a)

provides battery power to the CPU

b)

provides expanded operating system options

c)

provides additional features and addresses security issues with legacy BIOS.

d)

provides a method to scan for viruses

11.
What does BIOS stand for?
a)
Bonus Input/Output System
b)
Basic Interface Output System
c)
Basic Input/Output System
d)
Basic Input/Outsource Shape
12.
When does BIOS run?
a)
Runs after Windows loads
b)
Runs before you shut down
c)
Runs after you log in
d)
Runs before Windows loads
13.
Where is BIOS stored?
a)
On the RAM
b)
On the Motherboard ROM
c)
On the GPU
d)
in the CPU
14.

Mike is looking at his BIOS settings and notices that his computer can start up using the following process:

1. USB Device

2. Internal Hard Drive

3. CD/DVD Drive

4. Network Interface Card (NIC)

What term would we use to describe this?

a)

Boot Sequence/Boot Order

b)

BIOS security

c)

CMOS

d)

None of the Above

15.
UEFI or a Unified Extensible Firmware Interface is a newer form of BIOS that usually includes this that older versions of  BIOS do not.
a)
An EEPROM chip
b)
The ability to use your keyboard
c)
The ability to use your mouse
d)
Information about system hardware components
16.
If the POST has a problem initializing a component and video is not available how will it communicate the problem?
a)
Beep Code
b)
Text on the Screen
c)
Blue Screen Message
d)
The company will send you an email.
17.
ROM is non-volatile memory
a)
True
b)
False
18.
Volatile memory means it does not get deleted when the computer is switched off
a)
True
b)
False
19.
The picture shows a type of user interface as a function of operating system
a)
Command line
b)
Graphical user interface
20.

Which of these is not a function of an OS:

a)

Provide a user interface

b)

Communicate with hardware

c)

Allow the computer to multi-task

d)

Improves CPU performance

21.

Which Windows 10 service delivers security fixes, performance and reliability improvements, and updated device drivers?

a)

Windows Updates

b)

Windows Defender

c)

Windows Store

d)

Windows Features

22.

What does OS stand for

a)

Organisation Startup

b)

Operating Startup

c)

Operating System

d)

Organisation System

23.
One of the capabilities of operating systems: The computer is capable of operating multiple applications at the same time.
a)
multi-user
b)
multitasking
c)
multiprocessing
d)
multi-threading
24.
One of the capabilities of operating systems: The operating system can support two or more CPUs.
a)
multi-user
b)
multitasking
c)
multiprocessing
d)
multi-threading
25.
One of the capabilities of operating systems: A program can be broken into smaller parts that are loaded as needed by the operating system. This feature allows different parts of a program to be run at the same time.
a)
multi-tasking
b)
multi-threading
c)
multiprocessing
d)
multi-user
26.
A user interface where the user interacts with menus and icons is called: 
a)
Graphical User Interface
b)
Graphical Super Interface
c)
Command Line Interface
d)
Command Super Interface
27.

Windows Server is an example of a NOS.

a)

True

b)

False

28.

Hard Disk Drives are a type of...

a)

Optical storage device

b)

Magnetic storage device

c)

Solid State memory

d)

Primary memory

29.
Solid state hard drives are more suitable than magnetic hard drives for portable devices.
a)
True
b)
False
30.
Which one of these devices is solid state?
a)
CD
b)
DVD
c)
Magnetic stripe
d)
USB flash memory
31.

Part of the HDD that causes the disks to rotate

a)

Platter

b)

Spindle

c)

Actuator

d)

Head

32.

It is used for read and writing operations

a)

Platter

b)

Spindle

c)

Actuator

d)

Head

33.

It moves around the head arms on the disk surface during read and writing operations

a)

Platter

b)

Spindle

c)

Actuator

d)

Head

34.

What is the meaning of the acronym SSD

a)

Solid Station Drive

b)

Solid State Drive

c)

Solidify State Drive

d)

Solid State Driver

35.

Where are deleted filesand folders stored in

Windows?

a)

root folder drive

b)

recycle bin

c)

not retained

d)

original folder

36.
A PowerPoint Presentation will have which file extension
a)
.ppt
b)
.power
c)
.doc
d)
.xls
37.
An Image or a photograph will use the following extension..
a)
.html
b)
.jpg
c)
.doc
d)
.xls
38.
A Microsoft Word document will have which file extension?
a)
.doc
b)
.ppt
c)
.xls
d)
.png
39.
A Spreadsheet will use which of the following file extensions?
a)
.doc
b)
.dba
c)
.xls
d)
.png
40.

What are compressed file formats?

a)

File formats that are used to reduce the size of files.

b)

File formats that allow you to combine multiple files into a single file.

c)

File formats that are often used when sending files from one device to another.

d)

File formats that help reduce the time needed to download files from webpages or online storage sites.

41.

Which are some generic file formats for compressed files?

a)

.RAR

b)

.ZIP

c)

.PPTX

d)

.SMAL

42.

What is the folder permission that can create new folders and files, change attributes, view permissions and ownership?

a)

Read

b)

Write

c)

Read & Execute

d)

Modify

43.
Where can a technician look to determine if specific computer hardware or software has been tested to work with Windows 7?
a)
Microsoft Compatibility Center
b)
Microsoft Knowledge Base
c)
Windows 7 manual
d)
Windows Easy Transfer
44.
Where are the settings that are chosen during the installation process stored?
a)
in the recovery partition
b)
in BIOS
c)
in flash memory
d)
in the Registry
45.
A user has upgraded a PC to Windows 7 but still needs to use an application that is created for the earlier version of Windows. Which mode of operation within Windows 7 can be used to run the application?
a)
real mode
b)
protected mode
c)
multiuser mode
d)
compatibility mode
46.
What is the purpose of a recovery partition?
a)
to provide a copy of the C: partition and data from the last backup in case of failure
b)
to provide a backup copy of the BIOS
c)
to restore the computer to the factory state without deleting user files
d)
to restore the computer to its factory state
47.
Which of the following is a feature of the active partition of a hard drive that is using Master Boot Records?
a)
The active partition must be a primary partition.
b)
ONLY 1 primary partitions can be marked as active.
c)
An active partition must be assigned C: as the drive letter.
d)
The active partition may include the manufacturer recovery partition.
48.
Within which folder would a user of 64-bit Windows 8 find 32-bit programs?
a)
C:\Program Files
b)
C:\Program Files (x86)
c)
C:\Program Files (x64)
d)
C:\Program Files (x32)
49.
Within which folder would a user of 64-bit Windows 8 find 64-bit programs?
a)
C:\Program Files
b)
C:\Program Files (x86)
c)
C:\Program Files (x64)
d)
C:\Program Files (x32)
50.
Which directory contains Windows Operating System files?
a)
C:\WINNT
b)
C:\WINDOWS
c)
C:\Program Files
d)
C:\Documents and Settings

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