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WorksheetsManaging Change Chp 10
Total questions: 10
Worksheet time: 8mins
Which of the following is not a strategy to manage change in a business
Communication between management and staff
Set up teams
Empower staff to make decisions
Adapt a controller style of management
The ability to discuss issues and come to a compromise is called
communication
negotiation
mutual benefit
laissez faire
A facilitative approach to change would be in line with
Theory Y manager and democratic leadership
Theory X manager and autocratic leadership
Theory Y manager and autocratic leadership
Theory X manager and democratic leadership
Providing staff with the freedom and responsibility to make decisions in a business is called
delegation
empowerment
laissez faire
leadership
The stages in team formation are:
forming, storming, norming, performing
norming, forming, storming, performing
storming, forming, norming, performing
performing, storming, norming, forming
The approach to standards in a business where the goal is to continuously improve in order to reduce defects in all stages of the business process is called
TQM
Quality control
ISO 9000
Benchmarking
Which of the following is not an advantage of using teams in the workplace
Improves communication
Facilitates quicker decisions
Motivates employee
Work and tasks are completed quicker
TQM stands for
(a)
When employees come up with new ideas to improve the business is called...
(a)
CIM stands for
(a)
