WorksheetsVerizon Knowledge check
Total questions: 15
Worksheet time: 10mins
Which of the following are VMI accessories and should be offered first?
Otter Box
Best Wireless
iT Skins
Case Mate
UAG
What are some of the benefits of VZP home?
2 Home visits
$2000 per claim limit
$5000 Annual limit
99 Claims / Year
Less than a $1/Day
What are some of the benefits of SMB premium unl plans if the customer is below 11 lines.
Waived activation fees
Waived upgrade fees for all upgrades
Call filter
Business Mobile Secure
A customer purchased 2 phone on DPP, Sulman Processed each device separately on OMNI. How many Loan agreements and Customer agreements are generated in total?
1 LA 1 CA
1 LA 2 CA
2 LA 1 CA
2 LA 2 CA
HOW AM I SUPPOSED TO KNOW? ALI DID NOT TELL ME AND I DID NOT BOTHER ASKING ALI. YOLO.
A CUSTOMER QUALIFIES FOR SMB ACCOUNT IF THEY HAVE
1099 / SCHEDULE C
SCHEDULE F
EIN / TAX ID
ITIN
VERIZON CREDIT CARD
RICHARD IS THE ACCOUTN HOLDER WITH 0 ACCOUNT MANAGERS. RICHARD WALKS IN WITH HIS FRIEND(SHAKEMA) AND WANTS TO ADD HER TO HIS ACCOUNT.
SHAKEMA INSISTS THAT SHE WILL PAY THE TAXES AND FEES IN THE STORE.
WHAT ADDITIONAL DOCUMENTS ARE REQUIRED FOR THIS TRANSACTION?
(Select 2)
COPY OF SHAKEMA ID
NOTHING REALLY, MY PREVIOUS COMPANY DIDNT REQUIRE SO WHY SHOULD BESTWIRELESS?
CREDIT CARD AUTHORIZATION FORM WITH SHAKEMA'S CARD INFORMATION
CREDIT CARD AUTHORIZATION FORM WITH RICHARD CARD INFORMATION
WHICH OF THE FOLLOWING TRIGGERS A RIS SURVEY?
ACCOUNT AUTHENTICATION
UPGRADE
NEW LINE
FEATURE CHANGE
Which of the following GP is true
VZP HOME $75
VZ CC $40
VZP single: $65, MD $165
VZP single: $55, MD $195
VZP single: $65, MD $195
Check all the benefits of Verizon Credit card
$100 credit on next bill
4% on Groceries & Gas
3% on Dining and take away
2% on everything else
1% on everything else
Which tools is used to calculate exact bill before starting the credit application
Viki - Links
Co - Browsing
Flex Quote
Inspicio mode
A customer picked up a ISPU from Manor Road. A couple days later the customer decides to return the device. Can the customer return the device back to the store?
Yes
No
Malik helps a customer choose Get more UNL plan. Malik is looking to help pitch the customer a connected device. Which of the following devices are eligible for 50% service discount?
Watch
Tablet
Hum
Jetpack
All of the above
Ali just helped customer purchase a iphone on DPP. What is the best way to find the absolute correct documents from OMNI?
Application number
Cell phone number
IMEI number
Model number
A customer wants to open up a SMB account but wants to get consumer plans. Can we create a smb account with consumer plans?if Yes, Will the activation fees apply or waived?
Yes we can open the account with consumer plans but customer will pay activation fees.
Yes we can open the account with consumer plans but customer will not pay activation fees.
NO we cannot open the account with consumer plans.
Ludny just convinced her customer to purchase Platinum tempered glass program. Which of the following should she do in RQ?(Select all that apply)
Add Platinum tempered glass SKU
scan the screen protector and $0 it out.
only add program SKU and not the screen protector.
scan the protector and mark it up to $79.99
