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WorksheetsFastest Finger First!
Total questions: 5
Worksheet time: 3mins
Name
Class
Date
1.
What is our aspirational target for NPS ?
a)
60
b)
70
c)
80
d)
90
2.
what is the exact NPS question?
a)
How likely is it that you would recommend us to your friends and colleagues?
b)
How much did you enjoy our service and refer us to your friends?
c)
Are you happy with our service?
d)
Are you going to recommend us to your friends and colleagues?
3.
What are the 2 soft skills being gauged by our CSAT questions?
a)
knowledge/comprehension and comms
b)
grammar/ pronunciation
c)
conveyance/ grammar
d)
knowledge/ active listening
4.
Customer got a broken mirror twice from us then he call us. Do you think he would still recommend us to his friends and family after the call?
a)
Yes
b)
No
c)
It depends
5.
What does NPS mean?
a)
New Promotion Score
b)
Net Promoter Score
c)
New Promoter Score
d)
Net Promotion Score
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