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FBLA Business Etiquette

Total questions: 63

Worksheet time: 2hrs 6mins

Name
Class
Date
1.
 Which of the following is an example of a formal dining occasion? 
a)
A picnic in the park.
b)
 A lunch in a casual restaurant.
c)
A wedding where the meal is served.
d)
A dinner party at a friends house.
2.
Which of the following is an appropriate way to use a napkin? 
a)
Put the napkin on your chair when leaving your seat.
b)
Using the napkin to wipe your lips.
c)
Placing the napkin in your lap as soon as you sit down.
d)
Snapping open the napkin.
3.
Which of the following is a proper manner when having a conversation during the meal? 
a)
Talking and eating at the same time.
b)
Keeping eye contact with the person you are addressing.
c)
Making any comments about the meal, positive or negative.
d)
Talking about sensitive topics.
4.
Which of the following is INAPPROPRIATE when ordering in a restaurant? 
a)
Closing the menu to signal you are ready to order.
b)
Asking the cost of daily specials if you are interested in any.
c)
Telling the server if your table needs more time.
d)
Ordering unfamiliar food because it is adventurous.
5.
It is INAPPROPRIATE to use your fingers for which of the following food?
a)
Pizza
b)
Steak
c)
Taco
d)
Sandwich
6.
What type of place setting is this?
a)
Brunch Setting
b)
Informal setting
c)
Formal setting
d)
Sun setting
7.
Looking at the utensils to the right of the plate, what will be the first course served?
a)
Soup
b)
Steak
c)
Pizza
d)
Oysters
8.
Which serving style allows diners to share dishes and make choices in selecting foods and serving sizes? 
a)
Family style
b)
Buffet style
c)
Ranch style
d)
Rolling Style
9.
Which serving style is food placed in a public area where diners serve themselves? 
a)
Buffet style
b)
Dinner style
c)
Family style
d)
Hotel style
10.
Etiquette is defined as which of the following?
a)
instrument or container for cutting and carrying food 
b)
wait staff who are responsible for welcoming guests, assigning tables and taking reservations 
c)
talking while chewing
d)
proper behavior among members of a culture or society 
11.
What kind of shirt should we wear for a business/official meeting?
a)
Plain Weave Fabric
b)
Silky and Shiny
c)
Thin and Transparent
d)
Any kind of shirt tucked in
12.
Which of the following stands true for a business meeting?
a)
Tucked in Office T-Shirts when instructed
b)
T-shirts are not acceptable at all.
c)
Office T-shirts with normal trousers are acceptable on some occasions
d)
T-shirts are not meant to be tucked in.
13.
Colour Of Shoes should go with ___________.
a)
Belt
b)
Trousers
c)
Shirt
d)
Should be only black
14.
Jarring hair styles and unnatural hair colours are ____________.
a)
Bad as they do not give an official look.
b)
Good as they leave a deeper impact on customers.
c)
Bad as they are expensive.
d)
Good as they make you stand out in the crowd.
15.

What is the right procedure of sitting in front of a customer?

a)
b)
c)
d)
16.
What is true for personal hygiene and body – odor?
a)
Its good to carry and use light Deo, perfumes, mints, and mouthwashes.
b)
Its good to spit Gutkha before entering a Customer’s office.
c)
Its good to wear a strong fragrance that beats all other bad odors.
d)
Be confident, Personal hygiene and body odour doesn’t matter at all.
17.
When should we take our chairs in a conference room?
a)
When power players have taken seats
b)
As soon as You enter the room so that you may not miss the seat.
c)
Sitting habits have nothing to do with etiquettes
d)
None of above
18.
Which of the following is the right place of keeping our official bag?
a)
On the floor, leaning by your chair
b)
On the table in front of you
c)
On the chair next to you.
d)
Its better not to carry bag
19.
First meeting is your 10 Seconds commercial, What should we not do?
a)
Grip too tightly to exhibit your confidence
b)
Make Eye Contact while shaking hands
c)
Shake from elbow 2-3 times
d)
Say something Sweet eg. “It's great to meet you”
20.

Which is the correct way of presenting Visiting Card?

a)
b)
c)
d)
21.
What counts in a formal meeting?
a)
All of the above
b)
Punctuality
c)
Personal hygiene and grooming
d)
Knowledge
22.

Which body Language do you find is correct?

a)
b)
c)
d)
23.
What is true considering a business meeting?
a)
Stay on schedule
b)
No need to carry a notebook and pen
c)
Hang back on your chair fully relaxed
d)
Keep your bag or purse on the table in front of you.
24.
What is your 10 seconds’ commercial?
a)
Your first meeting etiquettes
b)
Your Knowledge
c)
Your delivery while conducting the meeting
d)
Your way of closing the call
25.
What is true among the following ?
a)
Personal hygiene and grooming adds to the confidence
b)
Knowledge is enough to build your image
c)
There is no harm in chewing gutkha if the customer also chews
d)
A casual appearance is more cool and relaxing
26.
What is false for a dead fish handshake?
a)
We should practice it
b)
The hand has no energy
c)
It exhibits low self-esteem
d)
It is the most infamous one
27.

Which salesperson will give you a good first impression?

a)
b)
c)
d)
28.

How many rapport (Reputation) do we affect our own behavior with customers?

a)

3 – Ours, Our Firm’s as well as TSPL’s

b)

1 – Our own

c)

2 – Ours and Our Firm’s

d)

None of these

29.
What to do with the customer’s business card you receive?
a)
Read the details of the card to know the person.
b)
Tell the person, “I have seen your office so don’t need it”
c)
Just glance and slide it in your pocket.
d)
Tell the person what he is missing in his card.
30.
Benefits of Etiquettes.
a)
All of the above
b)
They are additional tools in sales
c)
Builds self-esteem
d)
A game-changer tool against competitors
31.

True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

a)

True

b)

False

32.

True or False: Phone Etiquette is an important type of Business Etiquette.

a)

True

b)

False

33.

Business Etiquette...

a)

Modifies distracting behaviors and develops admired conduct

b)

Honors commitment to excellence and quality

c)

Enables you to be confident in a variety of settings with a variety of people

d)

All of the above

34.

For meeting Etiquette which one of these would be ok to do?

a)

Use swear words and vulgar references just now and then

b)

Leave your cell phone on because you are expecting and emergency call.

c)

Be on time

d)

Sit with poor posture

35.

The rules of good workplace manners

For example: Listening without interrupting the speaker.

a)

Manners

b)

Business Etiquette

c)

Ethics

d)

Code

36.

A professional email requires which of the following? (check all that apply)

a)

Signature

b)

A lengthy body paragraph

c)

Greeting

d)

A subject line

e)

ALL CAPS

37.

What is true about social media in regards to business etiquette?

a)

Employers can and will look up your social media profiles

b)

What you post on social media can effect whether you are hired for a position or let go from a position

c)

You should never post anything incriminating or inappropriate

d)

All of the above

38.

_____________ is the most common form of communication for most businesses today

a)

Letters

b)

Texting

c)

Email

d)

Twitter

39.

Which of the following is NOT a basic communication skill?

a)

Speaking

b)

Texting

c)

Listening

d)

Writing

40.

True or False: How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

41.

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

a)

During breaks

b)

Waiting for a meeting to start

c)

When you see a coworker working at his or her desk

d)

Passing someone in the hall

42.

Which of the following is NOT a quality of collaboration?

a)

Respect

b)

Openness

c)

Honesty

d)

Inconsistency

43.

A subject line should...(check all that apply)

a)

be blank

b)

briefly identify what is in the content of the email

c)

be descriptive and clear

d)

use 1 word

44.

Using all CAPS in your writing is the same as...

a)

shouting

b)

talking normally

c)

whispering

d)

none of the above

45.

What is BCC?

a)

Block Carbon Copy

b)

Blind Carbon Copy

c)

Black Carbon Copy

d)

Binding Carbon Copy

46.

When someone is on a BCC, this prevents...

a)

others from knowing they are on the email chain.

b)

the person from receiving Reply All responses

c)

others from accessing their email address.

d)

All of the above

47.

True or False: It's okay to leave the subject line of an email blank.

a)

True

b)

False

48.

What should you do before sitting at the table?

a)

Pet a dog

b)

Wash your hands

c)

Wash your clothes

49.

Where should you place your napkin?

a)

On the table

b)

On your lap

c)

Tucked into your shirt

d)

Under your chair

50.

When you need to use the restroom, you should?

a)

Get up and go

b)

Say, "excuse me."

c)

Run out of the room

d)

Announce to the table that you need to use the bathroom

51.

How much of your food should you cut at one time?

a)

All of it

b)

One piece

c)

A few pieces

d)

Don't cut it

52.

What should you do if you need something from across the table?

a)

Get up and get it

b)

Reach across the table

c)

Ask for someone to pass it

d)

Pass your plate and tell someone to serve you

53.

If the bread basket is in front of you, you should...

a)

Take a piece for yourself

b)

Take as much as you want

c)

Throw everyone a piece of bread

d)

Take a piece and pass the basket

54.

How should you hold your utensils?

a)

In your fist

b)

You don't need utensils

c)

Use your fingers

d)

Like a pencil

55.

When is an appropriate time to take a drink?

a)

When your mouth is empty

b)

Whenever you are thirsty

c)

While you're chewing

d)

While you're talking

56.

If you have something stuck in your teeth, you should...

a)

Use a toothpick at the table

b)

Wait until you are finished eating and go to the restroom to remove it

c)

Use your finger

d)

Use your napkin

57.

During dinner it is your job to...

a)

Tell jokes

b)

Eat as much as you can

c)

Sing

d)

Socialize with your neighbors/table-mates

58.

If you get up from the table during a meal, what do you do with a napkin?

a)

Put it on the table

b)

Take it with you

c)

Give it to someone else at the table

d)

Put it on your chair

59.

To eat soup, you should do all of the following except...

a)

Hold your soup spoon like you hold a pencil

b)

Wait to eat your soup until everyone is served

c)

Pick up the bowl and drink the soup

d)

Fill the spoon about half full and bring it up to your mouth

60.

When you are served food, what should you say?

a)

"Cool!"

b)

"Awesome!"

c)

"Gross!"

d)

"Thank you"

61.

If someone asks you a question while your mouth is full of food, you should...

a)

Answer them right away, even with food still in your mouth

b)

Ignore the question

c)

Hold up your index finger to indicate "wait a minute" and once you are done chewing/swallowing, then answer the question.

62.

If you finish eating before others at the table, you may do the following...

a)

Politely wait until everyone is done and ask to be excused

b)

Jump up and run away from the table

c)

Play with your uneaten food

d)

Tell others to hurry up and finish

63.

What should you do if you are served something you do not like?

a)

Spit it out

b)

Shove it away from you

c)

Take a polite bite

d)

Offer it to someone else at the table

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