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WorksheetsUnit 216 Recap
Total questions: 12
Worksheet time: 12mins
Which one of the following identifies types of stationary required at a salon reception?
Pens, appointment cards, paper and stock sheets
Paper, price-lists, appointment cards and message pads
Staff rotas, stock sheets and receipts from the wholesaler
Receipts, message pads and details of stylists commissons
Which one of the following is the best way to maintain security at reception ?
Keeping the till key under reception
keeping the daily takings in a locked till overnight
Ensuring the staff only leave the reception area at lunch time
Ensuring that retail displays are locked and away from the door
Which one of the following is considered best practice for a receptionist ?
Immediately greeting clients with a smile and dealing with their enquiry
Waiting until the phone conversation has finished to take their coat
Maintaining eye contact throughout the transaction
Only using closed questions when communicating
True or false..
When you are taking a message, ensure that the recipient is present so it can be handed over straight away
True
False
True or false..
Name, date, time and a brief description should all be recorded on a message
True
False
Which one of the following correctly identifies some examples or abbreviations used in hairdressing appointment systems ?
S/S, W/T, FHY
CBB, W/C, DSW
S/S, CBD, S/S
CBD, TFL, W/C
Which one of the following is the typical time allocated to complete a full head woven highlights ?
10-30 mins
30-40 mins
50-60 mins
60-90 mins
True or false...
When you are sending appointments via text, it is important to spell correctly and use punctuation ?
True
False
Smiling on the phone is important, as your voice sounds happier ?
True
False
Which one of the following is required under the data protection act ?
All clients details should be shredded after 1 year
All clients details should be kept securely
Clients might not see any notes kept by the salon
clients are allowed to ask for details of staff
True or false...
With debit cards the payment is taken immediately from the clients bank account
True
False
True or false...
Clients using a credit card will be billed at the end of the month by the credit card company
True
False
