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WorksheetsPKT - TR
Total questions: 18
Worksheet time: 9mins
Agent solved the customer chat query within the TAT. Will raise ticket with the ____ status?
Closed
Open
Resolved
None
Customer not able to reach the captain, agent checked the ride status says captain is on the way. What will be the disposition?
Captain not reachable as per customer, tag Captain denied duty
Inform the customer and tag ETA
None of the above
What would be the scenarios to tag SPD?
Ride started and dropped at the pickup location
Ride started in the pickup location and ended at a different location/set drop location
Ride didn’t happen and customer charged
All of the above
Refund limit for Agent?
Less than or equal to Rs.50
More than Rs.50
All of the above
Customer not able login Rapido App? The reason should be
Customer reached permissible limit
Customer registered as captain and customer both
Customer not updated his Rapido App
All of the above
Query related to Excess fare charged, invoice found for Auto ride? What would be the disposition?
Tech Issue > Excess Fare
Rapido Auto > Excess Fare
None of the above
Customer wanted to stop Rapido promotional messages. What’s the disposition should be selected by agent?
General Enquiry > Collaboration/Spam/Promotions
Tech Issue > Unsubscribe Promotions
None of the above
What all the queries comes under Rapido Operations?
Rapido Services
Service Availability
Operational Timings
All of the above
None of the above
Captain was rude / unprofessional / poor driving / demanded extra / don’t know the route. In such multiple scenarios what would be the disposition?
Poor Driving skills
Navigation / GPS Usage
Captain Behaviour issue
None of the above
How will an agent define Previous Dues?
Ride cancelled and cancellation charges added to next ride
Ride cancelled and cancellation charges added to present ride
None of the above
Can an agent able to refund to digital wallet in customer profile page?
Yes
No
None of the above
Customer says Rapido price is high comparative to competitors. What is the disposition
General > Others
General > Price High
None
Captain asked more than the ride amount before the ride, which led customer to cancel the ride. What will an agent tag this scenario?
Quality Issue (captain side) > Collected Extra
Quality Issue (captain side) > Demanded Extra
Quality Issue (captain side) > Captain Denied Duty
None
Customer wrong claim on cancellation charges will be tagged under
Customer Wrong Claim > Captain Behaviour Issues
Cancellation Charges > Cancellation Charges Rejected
None of the above
When an agent will create Child Ticket?
For queries related to App issue
For queries related to Order Archival and WSR
None of the above
For Captain denied duty, customer given Rapido coins valid for ?
15 Days
14 Days
30 days
All of the above
To give any refund what's the minimum lifetime ride history for the customer?
90 Rides
60 rides
30 rides
Customer will be given cashback and referral related amounts will be credited in the form of
Rapido Wallet
Rapido Coins
Cashback
