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WorksheetsCommunication Assessment
Total questions: 15
Worksheet time: 8mins
The _____ of your email is what sets the tone for your entire message.
greeting
signature
subject
all of these answers
I am not sure
If _____, then you are more likely to get a response and the receiver will be more appreciative
your email is longer, with large paragraphs and lengthy sentences
your email is easier to skim
you write your email faster
you use lots of colorful text in the email body
I am not sure
As a caller, if your call may last more than a minute or two, you should:
ask, "Is this a good time for you to talk?"
not call at all. Instead, send your communication through email.
try to minimize your question or comment to under two minutes.
write out your speaking points so that you can deliver your message effectively once the receiver picks up
I am not sure
An email is an excellent option for urgent communication, or for complex information that requires a lot of explanation.
True
False
I am not sure
Your employee's writing skills have improved. Because of this improvement, she is being put on a new account. Considering coherence, which of the following is the most effective way to inform her of this?
Your writing skills have improved tremendously. You are being assigned to the Johnson account.
Your writing skills have improved tremendously. However, you are being assigned to the Johnson account.
Your writing skills have improved tremendously; additionally, you are being assigned to the Johnson account.
Your writing skills have improved tremendously. Consequently, you are being assigned to the Johnson account.
I am not sure
Which of the following elements do effective business writers always include in their communications?
topic sentences
compliments to the reader
a face-to-face component
adjectives and adverbs
I am not sure
Which of these clues indicates that a source is credible?
The source includes answers collected from a few coworkers.
The source uses materials collected several years ago.
The source comes from an expert in the field.
The source was compiled using leading questions.
I am not sure
Revise the following sentence to be more concise, but have the same meaning: "The sales figures that we calculate annually will be given to you sometime on the first day of the month of July.
We will give the sales figures that we calculate annually to you on July 1.
You will receive our annual sales figures on July 1.
You will receive it from us before the close of our workday on July 1 the annual sales figures.
On the first day of July, you will receive the sales figures that we have calculated.
I am not sure
Which of these is one way to help make certain an email will be read?
Closeout your correspondence with the expression Very truly yours.
Use a subject line.
Give all the information in one paragraph so the reader will have fewer paragraphs to read.
Use a comma after the recipient's name.
I am not sure
Which of the following is a grammatically correct sentence?
Please put the folders over their.
Your attitude affects your performance.
Kyle and myself would like to request Friday off.
Everyone already knows what they're supposed to do.
I am not sure
Which sentence is punctuated properly?
I have been to the conference before, I am excited to go again.
I have been to the conference before, and I am excited to go again.
I have been to the conference before; and I am excited to go again.
Despite having been before I am excited to attend the conference.
I am not sure
The mayor does not hold the reins of government alone.
Reins is correct.
Reins is incorrect.
I am not sure
Graduating from college is a right of passage.
Right is correct
Right is incorrect
I am not sure
Less trucks were on the road yesterday.
Less is correct.
Less is incorrect.
I am not sure
Because you’re so wise, I always seek your counsel.
Counsel is correct.
Counsel is incorrect.
I am not sure
