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Spencers Recap Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which of the following is not one of the DISC types?

a)

Dominance

b)

Sociableness

c)

Influence

d)

Compliance

2.

Rajesh is an Area Manager who is a hard working and goal oriented person. He is driven by data and logic and usually likes to work on his own. Which of the following is the most appropriate influencning style to be used with Rajesh ?

a)

Probing

b)

Persuading

c)

Motivating

d)

Attracting

3.

One of the customers in the store started creating a raucous in the store over a bad quality product bought by him 2 days back. The floor manager refers the customer to the customer service department for resolution. Which type of power is he using?

a)

Referrant Power

b)

Expert Power

c)

Positional Power

d)

Coercive Power

4.

Nimisha is High Dominance personality type. Which of the following could be a key shortcoming of her decision making style ?

a)

Overlooks details, facts or important information

b)

Unable to create ownership and commitment

c)

Tends to avoid risk

d)

. Delayed decision making

5.

People with Practical decision making style may not…...

a)

Maintain consistency of standards

b)

Stand firm on issues

c)

Embrace change quickly

d)

Struggle with ‘big picture thinking’

6.

Dileep is a new store manager and his team is going through a tough time. They are working hard for an event with less manpower. Even after putting hard work, the event witnessed low footfall and the team is very discouraged. Which managerial style will work best in this situation?

a)

Produce or Perish Management

b)

Middle of the road Management

c)

Impoverished Management

d)

Country Club Management

7.

One of the main disadvantages of middle of the road management is…...

a)

It at least delivers average results

b)

It creates bad work atmosphere

c)

It avoids conflict

d)

It disregards people

8.

Sujata is an Area Manager with loads of responsibilities and thinking of deleting some. She has to do weekly staff meetings, decide a theme for new store inauguration event, Goal Setting meeting for next quarter. Which task should Sujata delegate quickly?

a)

Goal Setting meeting

b)

Weekly staff meetings

c)

Deciding a theme for new store inauguration

d)

None of these

9.

Shivesh while providing feedback to his team member said “You were late for staff meetings three times in a row. I have told this before also but you haven’t worked on it.” Which aspect of effective feedback is missing in this ?

a)

Situation

b)

Impact

c)

Behaviour

d)

None of these

10.

Which of the following will not help you bring accountability in your team?

a)

Taking on responsibilities which the team is finding difficult to handle

b)

Setting and tracking progress

c)

Creating a safe environment for the other person

d)

Taking ownership for what has gone wrong