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WorksheetsCustomer Service in workplace
Total questions: 7
Worksheet time: 7mins
A good _______________ is essential to a business when providing customer service.
Speaking voice
Attitude
First impression
Hair style
When greeting a customer you should always............
Smile and shake their hand
Tell the customer how you feel today
Have open body language
Multitask and ask them to repeat
How do you handle a difficult customer who comes to reception or on telephone asking for help?
Pass off the customer onto other person
Hear customer out, calm customer and try to resolve situation
Be disrespectful back to the customer
Avoid interacting with the customer
Exceeding customer expectations which leaves the customer feeling valued is an example of?
Exceptional Customer Service
Good Customer Service
Satisfactory Customer Service
Poor Customer Service
Identify the benefits of good customer service to the business.
Customers who did not enjoy their experience, will recommend the business to friends.
Customers who enjoy their experience, will feedback positively and return.
The business will not expand.
The business will get bad reviews.
Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.
True
True
False
In order to provide good service, employees should give customers...
Free Products
Limited Information
Political Opinions
Complete Attention
