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team communication

Total questions: 117

Worksheet time: 3595secs

Name
Class
Date
1.

A good work relationship includes (Check all correct answers)

a)

Trust

b)

Respect

c)

Fun

d)

Open Communication

2.

Rana provides feedback on a project she worked on to her line manager, Karim. This is an example of

a)

Upward Communication

b)

Downward Communication

c)

Diagonal Communication

d)

Horizontal Communication

3.

Diana was having an informal discussion her friend's line manager about the new structure of the organization. This is an example of

a)

Diagonal Communication

b)

Horizontal Communication

c)

External Communication

d)

Upward Communication

4.

Tips to build good working relationships include

a)

Develop your people skills

b)

Practice mindful listening

c)

Schedule time to build relationships

d)

All of the options

5.

The first step for effective communication is

a)

Engaging in Self-Awareness

b)

Knowing others

c)

Regulating your emotions

d)

Being Positive

6.

What kind of behaviour needs for having good conversation during communicating in a private place?

a)

Be respectful and mindful

b)

Direct to the point

c)

Just list the point

d)

Don’t listen any questions.

7.

Which statement is correct about negotiation?

a)

Compromise to take action

b)

Compromise to get suggestions

c)

Compromise to reach agreement.

d)

Compromise to create a positive relationship

8.

What are the two basic functions that formal groups fulfill?

a)

individual and companies

b)

organizational and individual

c)

individual

d)

organization

9.

... exist when member's overriding purpose of getting together is friendship or common interest

a)

Committee

b)

Formal Group

c)

Informal Group

d)

Teams

10.

What are the other common task group?

a)

Study group

b)

Ad hoc committees

c)

Coordinator academic department

d)

Employees golf team

11.

What are the meaning of SWDTs?

a)

Self-directed work teams

b)

Self-directed work tasks

c)

Self-development work trainings

d)

Self-development work teams

12.

... are composed of members that are dispersed in different areas, but still able work together

a)

Functional Teams

b)

Problem Solving Teams

c)

Task Forces

d)

Virtual Teams

13.

What are the function of problem solving team?

a)

Working on specific project to highly critical problems

b)

To give employees a feeling of ownership of a whole job

c)

To solve particular problem within their own department

d)

Every individual is accountable for their own performances

14.

Which types of group have hierarchy?

a)

Informal Group

b)

Self-Managing Teams

c)

Manager Led

d)

Formal Group

15.

These teams are often empowered and make decision without the approval of management?

a)

Problem-Solving Teams

b)

Functional Teams

c)

Self-Directed Teams

d)

Cross-Functional teams

16.

The purpose of a work team is to share information.

a)

True

b)

False

17.

The skills of team members in work teams are complementary.

a)

True

b)

False

18.

A team that is made up of employees from the same hierarchical level but different work areas is called a:

a)

Problem solving team

b)

Self-managed team

c)

Cross-functional team

d)

Virtual team

19.

The ideal size of teams should be between:

a)

5-9

b)

3-5

c)

4-8

d)

5-7

20.

Which of the following is a strength of group decision making?

a)

Time consuming

b)

Increased diversity of views

c)

Conformity pressures

d)

Dominance of a few members

21.

Which of the following can you NOT measure the effectiveness and efficiency of group decisions by?

a)

Accuracy

b)

Speed

c)

Creativity

d)

None of the above. All of these can be used to measure the effectiveness and efficiency of group decisions.

22.

When group pressures for conformity do not allow the group from considering minority views, this is called:

a)

Group think

b)

Group shift

23.

What is the first phase of team development?

a)

Norming

b)

Storming

c)

Forming

d)

Adjourning

24.

Which of the following is a characteristic of a team? (not a group)

a)

Has a designated strong leader

b)

Holds individuals accountable

c)

Sets identical purpose for group and organisation

d)

Runs meetings that encourage open-ended discussion and problem solving

25.

What is the definition of a special-purpose team?

a)

A team that consists of multi-skilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.

b)

A team created from outside the formal organisational structure to undertake a project of special importance or creativity.

c)

A team composed of a manager and his or her subordinates.

d)

A cross-border team that is made up of different nationalities whose activities span multiple countries.

26.

Which of the following is NOT part of the five stages of team development?

a)

Forming

b)

Storming

c)

Conforming

d)

Performing

e)

Adjourning

27.

Which is the characteristics of work group

a)

Individual accountability

b)

Individual and mutual accountability

c)

Define individual roles, responsibilities and task

d)

focus on team goals

28.

A group that interacts primarily to share information, make decisions, and help each group member perform within his or her area of responsibility.It refers to

a)

Virtual teams

b)

Work team

c)

Work group

d)

Cross-functional teams

29.

Frequently comes together for discussions, decision making, problem solving and planning. What is the type of group that refer to this description?

a)

Formal Group

b)

Work Group

c)

Informal Group

d)

Work Team

30.

Which types of group have hierarchy?

a)

Informal Group

b)

Self-Managing Teams

c)

Manager Led

d)

Formal Group

31.
You are a volunteer and you are organising a charity book sale. The chairperson is nice but very ineffective at meetings and lets people talk for too long and nothing gets done. You get impatient so you have decided to gently remind the chairperson to stay on track and move on. The chairperson didn't like you doing this at first but now is okay with this. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
32.
People are likely to be suspicious of one another?
a)
Forming
b)
Storming
c)
Norming
d)
Performing
33.
Your teacher put you into groups to work on a project. You volunteered to take photographs for the project and all agreed. Then Mary announces she wants to do this too as she is not good at researching. You have to sort it out. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
34.
Your teacher put you into groups to work on a project. You volunteered to take photographs for the project and all agreed. Then Mary announces she wants to do this too as she is not good at researching. You have to sort it out. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
35.
The new fundraising committee plans a Christmas raffle. You begin to notice that although Larry is confident he is not as smart as you had thought. In fact a quieter person called James is coming up with great ideas and is speaking up more and trying to get the group to agree. He seems to be taking the leaders role now. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
36.
You go on holidays with a group of friends. Sarah, who is one of your friends, has brought along two other people. Mary and Jane. At the start you don't like Jane. You find her very bossy and opinionated. After a few days you get to like her and understand that although she is bossy and opinionated, she is also very generous and caring. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
37.
You are working on a project with your group in college. You are not happy with how it is going. You have some suggestions for the group and now feel brave enough to speak up. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
38.
You start a new course. For the first few days you were not sure where your class mates went for lunch. Now after 2 weeks you know that your classmates eat their lunch together and then after 15 minutes the smokers head off and the others head to the library. As you don't smoke you also go the library. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
39.
Indicate at which stage of Tuckman's stages of group development, the group are stuck.The student council meets once a month. They are trying to decide on a Christmas event. Lots of people have ideas but nobody is prepared to take the ideas further. People are not really listening to each other. 
a)
Forming
b)
Storming
c)
Norming
d)
Performing
40.
Answer true or false: According to Tuckman, All groups must pass through these 4 stages if they are to work effectively together. 
a)
True
b)
False
41.

Arrange the group formation stages accordingly.

a)

Forming, Storming, Norming, Performing, Adjourning

b)

Storming, Norming, Performing, Adjourning, Forming

c)

Norming, Performing, Adjourning, Forming, Storming

d)

Performing, Adjourning, Forming, Storming, Norming

e)

Adjourning, Forming, Storming, Norming, Performing

42.

Forming is where..

a)

you feel anxious not knowing how it is going to be.

b)

things can get stormy.

c)

the group starts functioning well.

d)

works really take off.

43.

Storming.

a)

Guidance from the leader is needed.

b)

You agree on the shared goals with the rest of team members.

c)

Conflict stage - you bargain with each other.

d)

The group ends.

44.

One of the element in Norming Stage.

a)

Strained relationship.

b)

Confusion and anxiety.

c)

Problem solved.

d)

Emerging trust.

45.

What is teamwork?

a)

How you work with others in a group.

b)

Working in a team.

c)

The combined action of a group of people, especially when effective and efficient.

d)

A decently done project created with others.

46.

Why is teamwork better?

a)

Working in teams increases collaboration and allows brainstorming.

b)

You can work with your friends.

c)

Someone else can get you a good grade.

d)

You can do all the work while being around your friends.

47.

Why is teamwork important?

a)

Gives others a chance to grow into a decent person.

b)

Allows people to see how others work together.

c)

Gives the ability to lean and grow.

d)

It brings new ideas to others.

48.

What do you learn from teamwork?

a)

Fosters creativity and learning, builds trust, and encourages healthy risk taking.

b)

You can get to know different people.

c)

You can see how others learn and apply skills.

d)

Someone who is a "good kid" will do all the work.

49.

How do you improve teamwork?

a)

Lead by example, organize team processes, and set defined goals.

b)

Let others try to take leadership.

c)

Sit back and relax while others do the work.

d)

You meet new people.

50.

How do you benefit from teamwork?

a)

You can eat while working.

b)

You don't have to work as hard.

c)

Builds trust and teaches conflict resolution skills.

d)

You can all get good grades.

51.

How does teamwork help in the workplace?

a)

You get invited to more things.

b)

Helps employees open up and encourage each other. Open communication is key when working in a team and produces effective solutions in difficult group projects.

c)

You will have more friends.

d)

You will finally get a boyfriend.

52.

What does the "T" in team mean?

a)

Tory

b)

Totally

c)

Together

d)

Time

53.

What does the "E" in team mean?

a)

Elephant

b)

Everyone

c)

Everything

d)

Eggs

54.

What does the "A" in team mean?

a)

Achieve

b)

Acne

c)

Awesome

d)

Adults

55.

What does the "M" in team mean?

a)

Mustard

b)

Money

c)

Matters

d)

More

56.

Arrange the group formation stages accordingly.

a)

Forming, Storming, Norming, Performing, Adjourning

b)

Storming, Norming, Performing, Adjourning, Forming

c)

Norming, Performing, Adjourning, Forming, Storming

d)

Performing, Adjourning, Forming, Storming, Norming

57.

Forming is where..

a)

You feel anxious not knowing how it is going to be.

b)

Things can get stormy.

c)

The group starts functioning well.

d)

Works really take off.

58.

Storming stage is.....

a)

Guidance from the leader is needed.

b)

You agree on the shared goals with the rest of team members.

c)

Conflict stage - you bargain with each other.

d)

The group ends.

59.

One of the element in Norming Stage.

a)

Trained relationship.

b)

Confusion and anxiety.

c)

Problem solved.

d)

Emerging trust.

60.

"As a leader, you can delegate much as your work, and you can concentrate on developing team members". What stage is this?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

61.

Adjourning is when..

a)

The individuals reveal their personal goals.

b)

You and the team members work together.

c)

You feel easy to be part of the team.

d)

The group terminates because the task has been achieved.

62.

In the forming stage individuals are seeing if they fit in with the group

a)

True

b)

False

63.

People are likely to be suspicious of one another?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

64.

You are a volunteer and you are organising a charity book sale. The chairperson is nice but very ineffective at meetings and lets people talk for too long and nothing gets done. You get impatient so you have decided to gently remind the chairperson to stay on track and move on. The chairperson didn't like you doing this at first but now is okay with this.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

65.

Which one of the following characteristics is not necessarily true about groups?

a)

a. Group members are interdependent.

b)

b. Groups have two or more members.

c)

c. Groups have assigned goals.

d)

d. Groups interact.

66.

What sort of groups are defined by the organization’s structure?

a)

a. informal

b)

b. task

c)

c. friendship

d)

d. command

67.

When do informal groups appear?

a)

a. in response to the need for social contact

b)

b. in reaction to formal groups

c)

c. as a result of social needs

d)

d. most frequently in bureaucracies

68.

Julia, Bree and David work in different departments, but often eat lunch together. They are an example of what type of group?

a)

a. formal

b)

b. informal

c)

c. command

d)

d. task

69.

Which of the following statements is true?

a)

a. All task groups are also command groups.

b)

b. All command groups are also task groups.

c)

c. All task groups are also friendship groups.

d)

d. All command groups are also informal groups.

70.

Which one of the following group types is organizationally determined?

a)

a. job

b)

b. task

c)

c. work

d)

d. authority

71.

process of gathering information for understanding about what students know is called as

a)

evaluation

b)

assessment

c)

test

d)

none of these

72.

for immediate solution of the problem, teacher goes for

a)

applied research

b)

action research

c)

basic research

d)

all of these

73.

What are the two basic functions that formal groups fulfill?

a)

individual and companies

b)

organizational and individual

c)

individual

d)

organization

74.

All except which of the following is a technique or consideration for effective communication management?

a)

A. Choice of media

b)

B. Writing style

c)

C. Communication frequency

d)

D. Presentations

75.

What is teamwork?

a)

How you work with others in a group.

b)

Working in a team.

c)

The combined action of a group of people, especially when effective and efficient.

d)

A decently done project created with others.

76.

Why is teamwork better?

a)

Working in teams increases collaboration and allows brainstorming.

b)

You can work with your friends.

c)

Someone else can get you a good grade.

d)

You can do all the work while being around your friends.

77.

Why is teamwork important?

a)

Gives others a chance to grow into a decent person.

b)

Allows people to see how others work together.

c)

Gives the ability to lean and grow.

d)

It brings new ideas to others.

78.

What do you learn from teamwork?

a)

Fosters creativity and learning, builds trust, and encourages healthy risk taking.

b)

You can get to know different people.

c)

You can see how others learn and apply skills.

d)

Someone who is a "good kid" will do all the work.

79.

How do you improve teamwork?

a)

Lead by example, organize team processes, and set defined goals.

b)

Let others try to take leadership.

c)

Sit back and relax while others do the work.

d)

You meet new people.

80.

How do you benefit from teamwork?

a)

You can eat while working.

b)

You don't have to work as hard.

c)

Builds trust and teaches conflict resolution skills.

d)

You can all get good grades.

81.

How does teamwork help in the workplace?

a)

You get invited to more things.

b)

Helps employees open up and encourage each other. Open communication is key when working in a team and produces effective solutions in difficult group projects.

c)

You will have more friends.

d)

You will finally get a boyfriend.

82.

What does the "T" in team mean?

a)

Tory

b)

Totally

c)

Together

d)

Time

83.

What does the "E" in team mean?

a)

Elephant

b)

Everyone

c)

Everything

d)

Eggs

84.

What does the "A" in team mean?

a)

Achieve

b)

Acne

c)

Awesome

d)

Adults

85.

What does the "M" in team mean?

a)

Mustard

b)

Money

c)

Matters

d)

More

86.

What does the "M" in team mean?

a)

Mustard

b)

Money

c)

Matters

d)

More

87.

Team dynamics can be good through

a)

productive conflict

b)

prevent the team from achieving its goals.

c)

get the best out of individual team members

d)


motivation

88.

What term means actions resulting from the communication and participation patterns within a group?

a)

External Dynamics

b)

Exterior Dynamics

c)

Internal Dynamics

d)

Group Dynamics

89.

When un-directed, the participation pattern of a group...?

a)

Tends to be equal

b)

Tends to be unequal

c)

Tends to be about the same

d)

None of the above

90.

What term means the code of operation or behavior that the group adopts?

a)

Group Standards

b)

Group Solidarity

c)

Group Pride

d)

Group Thinking

91.

What term means the tendency for members of a group to stick together?

a)

Group Standards

b)

Group Pride

c)

Group Thinking

d)

Group Solidarity

92.

What term means prominence or influence achieved through success, renown, or wealth?

a)

Status

b)

Pride

c)

Prestige

d)

Standing

93.

Which one is NOT an example of external dynamics?

a)

Family

b)

Membership in other groups

c)

Surrounding Community

d)

Participation Pattern

94.

What term means pertaining to rule by person having absolute or unrestricted power?

a)

Democratic

b)

Parliamentary

c)

Militaristic

d)

Autocratic

95.

What type of influence does the Navy have over your JROTC unit?

a)

External Dynamic

b)

Internal Dynamic

c)

Autocratic

d)

Democratic

96.

What type of influence does the Navy have over your JROTC unit?

a)

External Dynamic

b)

Internal Dynamic

c)

Autocratic

d)

Democratic

97.

The overall objective of a group leader is?

a)

Achievement of the group's mission and goals

b)

Satisfaction of group members

c)

Minimal group disruptions

d)

Personal prestige

98.

The group leader should allow group members to help create the plan because?

a)

All members feel involved

b)

Members are able to participate

c)

Members can select satisfying roles

d)

All of the above

99.

Problem that occurs when people exert less effort when working in teams than working alone refers to

a)

Process losses

b)

Team losses

c)

Social loafing

100.

Groups include people assembled together, whether or not they have any interdependence or organizationally focused objective is known as

a)

permanent group

b)

temporary group

c)

informal group

d)

formal group

101.

Hidden cost of developing and maintaining teams refers to

a)

team challenging

b)

process losses

c)

Brooks' law

d)

social loafing

102.

All the following are true about types of team EXCEPT

a)

Temporary team project had long-term completion dates

b)

Permanent team is responsible for a specific set of tasks

c)

Task force is bringing together employees from various departments to solve a problem, design a product or conduct an event

103.

All the following are the strategies to minimize social loafing EXCEPT

a)

Team performance is measured

b)

Reducing the size of a team

c)

Making the task interesting

d)

Making team objective important

104.

All of Innovative teams or work units that consist of an entrepreneurial team leader (innovation champion) who borrows people and resources (called bootlegging) and has relatively free rein to create a product or develop a service are called

a)

virtual team

b)

skynet team

c)

departmental team

d)

skunkworks

105.

What is social loafing?

a)

When people exert less effort when working in groups.

b)

When people concentrate better when working in groups.

c)

When people doing the work by following the correct standard.

d)

When people prefer to work alone rather than in groups.

106.

People who get together to share expertise and passion for a particular activity or interest can join

a)

skunkworks.

b)

task force teams.

c)

self-directed teams.

d)

communities of practice.

107.

The following is true about teams EXCEPT

a)

all teams exist to fulfill some purpose.

b)

team members are independent of one another.

c)

some team members may be more influential than others.

d)

a team exists when its members perceive themselves to be a team.

108.

Below are the consequences of low cohesion teams EXCEPT

a)

more likely to resolve conflicts swiftly and effectively.

b)

less motivated to maintain their membership.

c)

less sensitive to each others’ need.

d)

less likely to resolve conflicts swiftly and effectively.

109.

Which of these is NOT an advantage of team?

a)

Make better decisions

b)

Create more energized workforce

c)

provide superior customer service

d)

Somewhat difficult entry

110.

How can member similarity improve team cohesiveness?

a)

Regular interaction creates deeper understanding of each members

b)

Smaller teams will get mutual agreement easily

c)

Due to similar background and values, it lead to greater trust and less conflict.

111.

Why does limiting entry for new members can increase team cohesiveness?

a)

When new members are not allowed to enter the team, the existing members feel arrogant.

b)

By perceiving their membership in the team is elite or highly valued, the existing members tend to appreciate the bond that have developed among them.

c)

Because people are just selfish.

112.

All of the following statements about informal group are true EXCEPT

a)

Employees with strong informal networks tend to have more power influence

b)

Informal groups are not created to serve personal objectives.

c)

Informal groups are the backbone of social networking

113.

Select THREE (3) reasons informal groups exist.

a)

Drive to bond and need to belong in a group.

b)

Emotional support

c)

Members' similarity

d)

Social identity

114.

Team that provide recommendation to decision makers is known as

a)

task force

b)

action team

c)

advisory team

d)

wiser team

115.

All of the following are permanent team EXCEPT

a)

Production team

b)

Departmental Team

c)

Self-directed Team

d)

Skunkworks

116.

Teams are not always as effective as individuals working alone.

a)

True

b)

False

117.

The degree of attraction people feel toward the team and their motivation to remain members refers as

a)

permanent team

b)

temporary team

c)

team cohesiveness

d)

informal group

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