WorksheetsKC 22
Total questions: 10
Worksheet time: 30mins
HALP: Choose ALL statements that are TRUE
NOT YET SUPPORTED = ASINs we bought and that are currently in migration
We do not Own/support face masks under Mayfair Brand
NOT SUPPORTED: ASINs we did not buy, hence we DO NOT OWN and WILL NOT be handled
We report ALL suspension/risk of listing suspension for ALL brands under migration without checking if it is a supported product or not
Where should you raise an escalation for a Veva product purchased from Walmart? Who should you tag?
Veva brand channel / Brendan L
Veva DTC channel / Amrita Khanna
act maintenance channel / Brendan
walmart channel / Amrita Khanna
A customer reached out to us about a complaint due to burns caused by our product. What should you do next? CHOOSE ALL THAT APPLIES
contact COA or BM for assistance and approval prior to offering a refund.
offer refund
immediately escalate to the Brand Manager, Amanda, and Erin.
refer to the Personal Injury vs Property Damage for additional reference
VEVA: Customer emiled us due to her Veva 9000 blinking green light. CHOOSE ALL TROUBLESHOOTING STEPS
Remove the soiled Activated Carbon & Small Dust Filter.
Replace a new Activated Carbon & Small Dust Filter and make sure it is aligned properly.
Wash the Semi-Permanent Washable Pre-filter and let it dry fully before reinstalling it.
Prior to changing the filters (blinking red light), first disconnect the power source.
Wash the Permanent Washable Pre-filter and let it dry fully before reinstalling it.
Choose ALL statements that are TRUE about Fedmax-Shipbob process
All of our replacement parts for Fedmax are in Shipbob
our SKUs begin with "FDM"
If the replacement is not available in Shipbob, check Shipedge
replacement plate DOES NOT come with the screws,ship Inventory ID 5665995 separately per customer request
Willow and Everett: Stainless Steel Salt and Pepper Grinder Set (Tall) Choose ALL statements that are FALSE
Both grinders are the same so it will be suitable for either salt or pepper
coarse grain Himalayan salt and medium peppercorns work well with this set
There is A NEED for customers to register the product.
You can also store up to 3/4 cup of any spice you like.
What is the Gooseneck Electric Kettle with Temperature Control & Presets made of?
304 stainless steel
305 Metal
204 Copper
304 Titanium
Gold
You received an email from a product maufacturer or supplier who wants to partner with us. What should you do next?
escalate to marketing channel
escalate to brand channel
reply using snippet #pospartner
mark as NRN
HALP: Choose ALL statements that are TRUE.
Suspensions only need to be reported via HALP
We need to send or report suspension in the brand channel nor the suspension channel after creating a HALP ticket
Creating an Amazon case should be done whenever necessary before creating HALP
Always confirm that the issue is related to a product, ASIN or account we support
