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WorksheetsTN3_Unit 3
Total questions: 50
Worksheet time: 19mins
Did he make you...........a hotel room this morning?
book
to book
booking
to booking
Don't wait until the last..........to do your work!
hour
time
minute
second
They'll get the waiter.......the check.
correct
correcting
corrected
to correct
Does your friend have her camera............?
repaired
to repaired
repairing
repair
My parents usually let me ...... up late at the weekend.
to stay
staying
stay
stayed
She allowed her son..........a car to school.
to drive
drive
driving
driven
Could I have this jacket..........by tomorrow?
framed
dry-cleaned
printed
copied
My dress is too long. Could someone ............it?
lengthen
shorten
longen
shorted
Have you finished.........the room?
setting up
putting up
sent out
handed out
A raised area on which a person stands to speak to a large number of people is a..........
handout
podium
sign
mike
What is it?
mice
macrophone
handheld mike
lapel mike
A device that shows images is a .................
handout
projector
guest
announcement
Polite and respectful is ............
reliable
honest
courteous
careful
What is this service?
copy a photo
frame a picture
repair a photo
shorten a picture
What is this service?
copy a photo
frame a picture
repair a photo
deliver a package
A person who keeps delaying things is a (a)
Do your parents (a) you to go out with us tonight?
(permit / have / make / let / get)
It's a (a) mike.
The skill with which something was made or done is w (a)
To tell someone confidently that something is true is a (a)
When you say or show your admiration and approval for someone or something, you p (a) them.
She (a) her sister lift up the box and move it next to the cupboard.
(had / got / allowed / permitted)
They need to (a) the sound system so that the meeting can take place smoothly.
Tomatoes are very r (a) e (not too expensive) at this time of year.
To tell someone that you will certainly do something is to p (a)
What is the purpose of a presentation?
to inform
to entertain
to confuse
to ignore
If a product needs to be “repaired”, it needs to be..........
sold at a discount
used as is
fixed or restored
Thrown away
“Friendly and courteous” behavior includes
Making people feel welcomed and comfortable
Being aloof and distant
Ignoring customers’ requests
Acting impatiently
A “can-do attitude” suggests
A negative outlook
A lack of responsibility
Procrastination
Readiness to take on tasks
“Reliable” means:
Always early
Does not follow through
Dependable and trustworthy
Uncertain
What does "procrastinate" mean?
To be extremely helpful
To delay or postpone action
To solve problems quickly
To finish tasks on time
What is the meaning of "reliable" in the phrase "Be really reliable"?
Trustworthy and dependable
Friendly and courteous
Flexible and adaptable
Quick and efficient
What does "courteous" mean?
Being strict
Being confident
Being creative
Being polite
In the context of "stand by your products," what does "stand by" mean?
To criticize your products
To promote your products
To support or take responsibility for
To ignore feedback
What does "solutions" imply in the phrase "customers don’t really buy services and products; they buy solutions"?
Answers to their problems or needs
Physical goods
Promotions and discounts
Relationships with businesses
What is the meaning of "efficiency"?
Being slow and deliberate
Being creative and innovative
Being productive and avoiding waste
Being respectful and polite
What does "apologize" mean in the context of "apologize and promise to find a solution"?
To argue with a customer
To express regret for a mistake
To avoid responsibility
To provide compensation
In the context of "a can-do attitude," what does "can-do" suggest?
A negative approach to problems
A willingness to tackle challenges
A tendency to procrastinate
An inability to help
What does the word "praised" imply in "Pay attention to complaints as well as praise"?
Complaints or criticisms
Positive feedback or compliments
Neutral observations
Negative remarks
What does "responsibility" mean in the phrase "take responsibility"?
Refusing to admit fault
Offering discounts
Acknowledging and addressing obligations
Ignoring customer concerns
What does "to assure" mean?
To promise or guarantee something
To complain about a situation
To deliver a package
To apologize sincerely
What does "valuable" mean?
Worth a lot of money or very important
Capable of being replaced
Hard to achieve or complete
A skill related to craftsmanship
What is a "complaint"?
A statement that expresses dissatisfaction
A promise to fix something
An agreement to help someone
A delivery request
What does "reasonable" mean?
Costing too much or excessive
Fair, practical, and sensible
Unwilling to compromise
Very strict or demanding
What is "workmanship"?
The materials used to create something
The skill or quality of work done
A promise made by a worker
The effort involved in completing a task
What does the adjective "willing" mean?
Enthusiastic
Ready
Careful
Compassionate
Which word refers to "the skill or quality shown in someone's work"?
Professionalism
Empathy
Workmanship
Enthusiasm
What does the adjective "empathic" describe?
Being highly skilled
Showing an understanding of others' feelings
Being willing to work hard
Acting in a professional manner
What does "to check the sound system" mean?
To ensure audio equipment works correctly
To arrange a room for a meeting
To prepare handouts for an event
To set up a projector
What is a "podium"?
A handout distributed to attendees
A projector used in presentations
An agenda for a meeting
A platform where a speaker stands
