WorksheetsBuyer Workflows
Total questions: 13
Worksheet time: 4mins
In Zendesk, where can we find a credit was applied to a customer's order?
User Info App > Policy
Delivery Info App
Order Info App > Charges Breakdown
Fleet Payout App
How many days before a customer support-awarded credit due to late orders/late admin cancel expire?
5 days
30 days
They don't expire
We don't issue a credit, instead, a refund is made directly to the customer's card account
True or False:
Promos can be stacked on single orders.
True
False
In Zendesk, where can we find if a Promo was applied to a customer's order?
User Info App > Policy
Delivery Info App
Order Info App > Charges Breakdown
You can only check it in Gmode > Job Page
In Gmode > Job Page, how do we know if a Promo has been applied to an order?
An amount will show in Credits
An amount will show in Discounts
An amount will show in Courier Payout
You can only check in Zendesk > Order Info App
True or False: There is no limit to the number of CNA forgiveness reimbursement a buyer can get.
True
False
This type of merchant offers accurate prices on the Postmates platforms.
Anyway Merchant
Non-partner Merchant
Not Price Authority Merchant
Partner Merchant
True or False: Charges are finalized even when an order is still ongoing.
True
False
How long is a PM required to wait upon tagging a buyer as 'Customer Not Available' in the app?
5 minutes
15-30 minutes
There is no minimum time requirement
5 minutes but only after they already advised the MX
This is the temporary hold placed on a certain amount on the buyer's card after they placed an order with Postmates.
California Drivers Benefits Fee
Tip
Pre-authorization
Subtotal
True or False: If the Actual Checkout Total in the Order Info App shows $15 and the receipt the PM uploaded shows a total of $25, that means the buyer was mischarged.
True
False
True or false: A buyer may be issued a refund for missing orders even if the order was placed for pickup.
True
False
True or False: A customer will is considered CNA confirmed if the PM couldn't reach them and they didn't select any Drop Off Action or didn't leave any Customer Not Available Notes.
True
False
