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Quiz Horenso & Assertiveness

Total questions: 10

Worksheet time: 10mins

Name
Class
Date
1.

Generally, what is Horenso?

a)

Reporting, Contacting & Consulting Techniques

b)

Reporting, Analyzing & Expressing Opinion

c)

Mantain the feeling of others

d)

Dare to convey personal opinion

2.

Generally, What is Assertive?

a)

An attitude that accommodates opinions and interests by respecting the feelings of yourself and others

b)

Doing work without having to be told

c)

An active attitude of expressing opinions, always asking anyone who presents

d)

Reporting, Contacting & Consulting Technique

3.

Which one is the correct stage of reporting?

a)

Explain the background, submit the evidence, draw a decision, and cover any mistake

b)

Start with conclusion, deliver opinion, ask for decision

c)

Start with conclusions, describe the background and evidence, submit opinions / alternative solutions

d)

See the superior's mood, report a good thing, to coordinate the meeting so that all parties get up to date report information

4.

If you have updated information on work, which one best reflects Horenso's behavior?

a)

Save information as a presentation meeting material that will be presented when there is coordination of meetings

b)

Forward information to relevant parties without sorting out the information

c)

Make contact with relevant parties according to the information needed and follow up to ensure that information is used properly

d)

Make contact with related parties according to the information needed

5.

If you face obstacles in achieving work targets, what should be done?

a)

Wait for the business review to be presented

b)

Analyze the obstacle, looking for the main cause of the problem, then waiting to be asked by boss then report it

c)

Overcome the problem by yourself if in authority, if it is outside the authority, analyze the obstacles, find the main cause, then convey alternative solutions to the superior and consult the decisions taken

d)

Report to superiors and ask for superiors' decisions

6.

If in the forum there are coworkers who provide information / ideas relating to your department, so that your work load increases, what should we do?

a)

Reject the idea firmly, give data that the idea will make it difficult.

b)

Just keep silent, it's not good to talk in the forum. After the forum is complete, you submit your objections to the people who were present at the forum separately at lunch, with the hope that these people will support your opinion and convey to the colleagues who gave the idea

c)

"Just say Yes, because it's not good if you have to refuse,they will think that you do not support

d)

Convey your opinion politely, give the data, then discuss to find the best solution so that the idea can keep going but not to make one harm.

7.

If you are a supervisor, from the 100% work target, in the second week your achievement is only 10%. what will you do?

a)

Do analysis and make additional plans so that achievements can be better.

b)

Wait until the third week ends, if the achievement is still not as expected we have to analyze why it's not achieved, then report it to the superior

c)

Wait until the superior asks for the report, analyzes it, looks for the main cause, makes a response plan, and puts pressure on our subordinates to be able to work harder to achieve the expected work targets.

d)

Do analysis, find the main cause, make predictions, make a response plan, immediately report and discuss with your boss and related parties, then make monitoring every day.

8.

Below are main principles of Assertive?

a)

Improvement oriented, not to hurt or being hurt

b)

All answers are correct

c)

Focus on Solution

d)

Adopt I count, You count

9.

Below some important things to do in Report, except..

a)

if under authority, do the corrective action

b)

Just need to report result so no need to update progress

c)

Report before asked

d)

If beyond authority, REPORT ASAP, do not procrastinate/hiding problem

10.

Below are the stages of doing consultation!

a)

1. Give conclusion, 2. Provide Data, 3. Give alternative solution

b)

1. Give conclusion, 2. Provide Data, 3. Contact & Follow up

c)

1. ANALYZE the problem first by yourself, 2. Provide related data/evidence, 3. Give some alternative solution, 4. Respect and valued feedback & critics

d)

All answer is correct