WorksheetsQuiz Horenso & Assertiveness
Total questions: 10
Worksheet time: 10mins
Generally, what is Horenso?
Reporting, Contacting & Consulting Techniques
Reporting, Analyzing & Expressing Opinion
Mantain the feeling of others
Dare to convey personal opinion
Generally, What is Assertive?
An attitude that accommodates opinions and interests by respecting the feelings of yourself and others
Doing work without having to be told
An active attitude of expressing opinions, always asking anyone who presents
Reporting, Contacting & Consulting Technique
Which one is the correct stage of reporting?
Explain the background, submit the evidence, draw a decision, and cover any mistake
Start with conclusion, deliver opinion, ask for decision
Start with conclusions, describe the background and evidence, submit opinions / alternative solutions
See the superior's mood, report a good thing, to coordinate the meeting so that all parties get up to date report information
If you have updated information on work, which one best reflects Horenso's behavior?
Save information as a presentation meeting material that will be presented when there is coordination of meetings
Forward information to relevant parties without sorting out the information
Make contact with relevant parties according to the information needed and follow up to ensure that information is used properly
Make contact with related parties according to the information needed
If you face obstacles in achieving work targets, what should be done?
Wait for the business review to be presented
Analyze the obstacle, looking for the main cause of the problem, then waiting to be asked by boss then report it
Overcome the problem by yourself if in authority, if it is outside the authority, analyze the obstacles, find the main cause, then convey alternative solutions to the superior and consult the decisions taken
Report to superiors and ask for superiors' decisions
If in the forum there are coworkers who provide information / ideas relating to your department, so that your work load increases, what should we do?
Reject the idea firmly, give data that the idea will make it difficult.
Just keep silent, it's not good to talk in the forum. After the forum is complete, you submit your objections to the people who were present at the forum separately at lunch, with the hope that these people will support your opinion and convey to the colleagues who gave the idea
"Just say Yes, because it's not good if you have to refuse,they will think that you do not support
Convey your opinion politely, give the data, then discuss to find the best solution so that the idea can keep going but not to make one harm.
If you are a supervisor, from the 100% work target, in the second week your achievement is only 10%. what will you do?
Do analysis and make additional plans so that achievements can be better.
Wait until the third week ends, if the achievement is still not as expected we have to analyze why it's not achieved, then report it to the superior
Wait until the superior asks for the report, analyzes it, looks for the main cause, makes a response plan, and puts pressure on our subordinates to be able to work harder to achieve the expected work targets.
Do analysis, find the main cause, make predictions, make a response plan, immediately report and discuss with your boss and related parties, then make monitoring every day.
Below are main principles of Assertive?
Improvement oriented, not to hurt or being hurt
All answers are correct
Focus on Solution
Adopt I count, You count
Below some important things to do in Report, except..
if under authority, do the corrective action
Just need to report result so no need to update progress
Report before asked
If beyond authority, REPORT ASAP, do not procrastinate/hiding problem
Below are the stages of doing consultation!
1. Give conclusion, 2. Provide Data, 3. Give alternative solution
1. Give conclusion, 2. Provide Data, 3. Contact & Follow up
1. ANALYZE the problem first by yourself, 2. Provide related data/evidence, 3. Give some alternative solution, 4. Respect and valued feedback & critics
All answer is correct
