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Feigenbaum Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which one is not a Category of Quality Costs?

a)

Cost of Internal Failure

b)

Cost of Prevention

c)

Cost of Action

d)

Cost of External Failure

2.

Dr. Armand V. Feigenbaum is best known for:

a)

Total Quantity Control, Hidden Plants, Quantity Costs

b)

Total Quality Control, Hidden Plant, Quality Costs

c)

Total Quality Control, Hidden Place, Quality Costs

d)

Total Quality Control, Hidden Plans, Quality Costs

3.

Which are the "Three Steps to Quality"

a)

Quality Leadership, Management Quality Technology, Organizational Commitment

b)

Quality Commitment, Management Quality Technology, Organizational Leadership

c)

Quality Leadership, Management Quality Technology, Organizational Mentorship

d)

Quality Mentorship, Management Quality Technology, Organizational Leadership

4.

In every factory, a certain ______________ is wasted by not getting it right the first time.

a)

balance of capacity

b)

proportion of its capacity

c)

stability of the function

d)

capacity of its proportion

5.

Feigenbaum stressed in his book that the quality of products and services is directly influenced by _____.

a)

Quality cost

b)

6 Ms

c)

Hidden plant

d)

Nine Ms

6.

Each and every process and functional area is responsible and accountable for ensuring quality control in the organization

a)

True

b)

False

7.

The underlying principle of the total quantity view and its basic difference from all other concepts is that it provides genuine effectiveness.

a)

True

b)

False

8.

Quality and innovation are interrelated and mutually beneficial.

a)

True

b)

False

9.

Quality and cost are the same, not different.

a)

True

b)

False

10.

Quality is not a temporary or quick fix, but a continuous process of improvement.

a)

True

b)

False