Worksheetsmatching types of sentence in adjustment letter
Total questions: 10
Worksheet time: 8mins
Apology for the error or fault
This was caused by an unexpected malfunction.
We assure you that this will not happen again.
We agree that the usual high standards of our products were not met in this instance.
I would like to apologise for the error made by our company.
We understand how disappointing it can be when your expectations are not met.
Accepting a Complaint
We understand how disappointing it can be when your expectations are not met.
We agree that the usual high standards of our products were not met in this instance.
This was caused by an unexpected malfunction.
We look forward to your continued custom and to serving you again.
We have dispatched the new items.
Acknowledging receipt of a complaint letter
I would like to apologise for the error made by our company.
I regret to inform you that we cannot take responsibility for this occurrence.
We assure you that this will not happen again.
We have dispatched the new items.
Thank you for your letter of 3 February.
Explanation of the fault
This was caused by an unexpected malfunction.
We assure you that this will not happen again.
This is because the item was on sale and therefore refunds and returns are not permitted.
We look forward to your continued custom and to serving you again.
We understand how disappointing it can be when your expectations are not met.
Assurance
Thank you for your letter of 3 February.
We have dispatched the new items.
This was caused by an unexpected malfunction.
We assure you that this will not happen again.
We look forward to your continued custom and to serving you again.
Replacement of goods
I regret to inform you that we cannot take responsibility for this occurrence.
We have dispatched the new items.
This is because the item was on sale and therefore refunds and returns are not permitted.
We look forward to your continued custom and to serving you again.
We agree that the usual high standards of our products were not met in this instance.
Regret at dissatisfaction
We understand how disappointing it can be when your expectations are not met.
We agree that the usual high standards of our products were not met in this instance.
We understand how disappointing it can be when your expectations are not met.
We assure you that this will not happen again.
We have dispatched the new items.
Rejecting responsibility
I would like to apologise for the error made by our company.
I regret to inform you that we cannot take responsibility for this occurrence.
This was caused by an unexpected malfunction.
This is because the item was on sale and therefore refunds and returns are not permitted.
We understand how disappointing it can be when your expectations are not met.
Reasons for the rejection
This is because the item was on sale and therefore refunds and returns are not permitted.
This was caused by an unexpected malfunction.
I regret to inform you that we cannot take responsibility for this occurrence.
I would like to apologise for the error made by our company.
We understand how disappointing it can be when your expectations are not met.
A concluding sentence aiming at retaining the goodwill
We assure you that this will not happen again.
We look forward to your continued custom and to serving you again.
We agree that the usual high standards of our products were not met in this instance.
We understand how disappointing it can be when your expectations are not met.
We have dispatched the new items.
