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Human Factors in Aircraft Maintenance

Total questions: 74

Worksheet time: 37mins

Name
Class
Date
1.

Human errors contribute to ______ of airline accidents and incidents:

a)

50%

b)

80%

c)

95%

2.

Human _________ contribute to nearly to 80% of airline accidents and incidents:

a)

Errors

b)

Violations

c)

Factors

3.

The study of factors such as size, strength, reach is called _________.

a)

Computer Science

b)

Anthropometrics

c)

Cognitive Science

4.

The science involved with the study of how humans think is called _______.

a)

Computer Science

b)

Educational Psychology

c)

Cognitive Science

5.

The science involved with how humans learn is called _________.

a)

Computer Science

b)

Educational Psychology

c)

Cognitive Science

6.

The group of Software, Hardware Environment and Liveware is called _________.

a)

The dirty dozen

b)

SHEL model

c)

Computer Science

7.

In SHEL model, what Refers to the tools, equipment, aircraft and other such material related to performing the task?

a)

Software

b)

Hardware

c)

Liveware

8.

In SHEL model, what Refers to such things as the rules and procedures of operation, technical manuals, and information to support system operation

a)

Software

b)

Hardware

c)

Liveware

9.

In SHEL model, what Refers to Two distinctly different environments: the physical work and the political and social environment.

a)

Hardware

b)

Environment

c)

Liveware

10.

In SHEL model, what Refers to individual human characteristics like knowledge, skills, experience. And Human in groups, including such factors as teamwork, communication and leadership.

a)

Hardware

b)

Environment

c)

Liveware

11.

Lack of communication is one of the denominators that are usually present in mistakes caused by people:

a)

Human Factors

b)

Dirty Dozen

c)

Psychology

12.

Which one of the following is not from the dirty dozen:

a)

Lack of knowledge

b)

Norms

c)

Habits

13.

Not punish unsafe acts or errors if they were not intentional represents_____.

a)

A flexible culture

b)

A just culture

c)

A reporting culture

14.

When the organization and its people in it are capable of adapting to changing demands, this is called ____________.

a)

A flexible culture

b)

A just culture

c)

A reporting culture

15.

When the organization learn from its mistakes and make changes, this is called __________.

a)

A learning culture

b)

A just culture

c)

A reporting culture

16.

"The way we do things" describes _____________

a)

A learning culture

b)

A just culture

c)

Organization Culture

17.

Unintentional deviation from a proposed action is ____________.

a)

Human Factors

b)

Human Errors

c)

Design Error

18.

When the errors is made before an aircraft ever leaves the ground by the aircraft designers, this type of error is called

a)

Operational Error

b)

Human Errors

c)

Design Error

19.

Errors caused by airline, maintenance organization or air traffic control management are _________.

a)

Operational Error

b)

Human Errors

c)

Design Error

20.

Errors which are random in nature _______________

a)

Random errors

b)

Variable errors

c)

Constant errors

21.

Errors which follow a consistent systematic pattern __________

a)

Random errors

b)

Variable errors

c)

Constant errors

22.

Deliberate 'illegal actions', doing something knowing it to be against the rules is called ________.

a)

Human Factors

b)

Human Errors

c)

Violations

23.

Actions not carried out as intended or planned - Occur at the task execution stage _____.

a)

Slips

b)

Lapses

c)

Mistakes

24.

Missed actions and omissions - occur at the storage (memory) stage ____________

a)

Slips

b)

Lapses

c)

Mistakes

25.

In Swiss cheese model, defenses are represented by _____________

a)

Swiss cheese

b)

Slice of Cheese

c)

Holes in the Cheese

26.

In Swiss cheese model, weaknesses are represented by _____________

a)

Swiss cheese

b)

Slice of Cheese

c)

Holes in the Cheese

27.

The part of the eye which is a clear window in the front __________.

a)

Cornea

b)

Iris

c)

Pupil

28.

The part of the eye which helps focusing is _________.

a)

Cornea

b)

Iris

c)

Pupil

29.

The part of the eye which has more nerve endings than any other body part __________--.

a)

Cornea

b)

Iris

c)

Pupil

30.

The part of the eye which is the colored part of the eye _________

a)

Cornea

b)

Iris

c)

Pupil

31.

The part of the eye which controls the amount of light ______________

a)

Cornea

b)

Iris

c)

Pupil

32.

The dark area in the center of the iris is called _______________

a)

Cornea

b)

Iris

c)

Pupil

33.

The retina is located __________________-

a)

In the front of the eye

b)

The rear of the eye

c)

In the center of Iris

34.

Eustachian tube connects _______________

a)

ear with the back of the nose and mouth

b)

right eye and left eye

c)

nose and mouth

35.

Hammer, anvil and stirrup are 3 bones located in the ____________

a)

Outer ear

b)

Middle ear

c)

Inner ear

36.

Hammer, anvil and stirrup are 3 bones called "ossicles". Their function is ___________

a)

directs sounds down the auditory canal

b)

transmits vibrations from the eardrum to the fluid of the inner ear

c)

Helps keeping balance

37.

The ultra short term memory which store up to half a second is _________

a)

Visual information

b)

Sounds

c)

Events

38.

In the ultra short term memory, Sounds are stored up to ______________

a)

Half a second

b)

One second

c)

Two seconds

39.

The type of attention which occurs when a person is monitoring several sources of input, with greater attention being given to one or more sources which appear to be important is _________

a)

Selective attention

b)

Divided attention

c)

Sustained attention

40.

The type of attentions which is referred to as Cocktail party effect is _______________

a)

Selective attention

b)

Divided attention

c)

Sustained attention

41.

The type of attention which is referred to as Time sharing is _______________

a)

Selective attention

b)

Divided attention

c)

Sustained attention

42.

The ability to maintain attention and remain alert over long period of time, often on one task is _____________

a)

Selective attention

b)

Divided attention

c)

Sustained attention

43.

Assembling sensations into a useable mental representation of the word is defines as _________

a)

Decision Making

b)

Perception

c)

Opinions

44.

What creates faces, melodies, work of art, illusions, etc. out of the raw material of sensation

a)

Perception

b)

Memories

c)

Common Sense

45.

Selecting one from a variety of alternate courses of action is called:

a)

Calculated Risk

b)

Perception

c)

Decision Making

46.

Our store of general, factual knowledge about the world, such as concepts, rules, one's own language, etc. are stored as _________

a)

Episodic Memory

b)

Temporary Memory

c)

Semantic Memory

47.

Memory of specific events, such as our past experiences (including people, events and objects) are stored as __________

a)

Episodic Memory

b)

Temporary Memory

c)

Semantic Memory

48.

The fear of enclosed space like fuel tank is called ____________

a)

Height phobia

b)

Claustrophobia

c)

Aerophobia

49.

Heat, cold, noise vibration, presence of health damaging material represent:

a)

Physical stress

b)

Psychological stress

c)

Reactive Stress

50.

Emotionally upset, worries (financial worries, ill health etc. ) represent:

a)

Physical stress

b)

Psychological stress

c)

Reactive Stress

51.

Events occurring in everyday life like time pressure or unexpected situations represent:

a)

Physical stress

b)

Psychological stress

c)

Reactive Stress

52.

The actual or perceived pressure which an individual may feel, to conform to what he believes that his peers or colleagues expect.

a)

Peer pressure

b)

Time pressure

c)

Conformity

53.

Allowing others opinions, attitudes, actions and even perceptions to be affect your own.

a)

Peer pressure

b)

Time pressure

c)

Conformity

54.

When a person has clearly specified deadlines which are specified by an external source

a)

Actual pressure

b)

Perceived pressure

c)

Self-imposed pressure

55.

Wen it's felt that there is time pressure when carrying out a task even if there is no specified deadline for it.

a)

Actual pressure

b)

Perceived pressure

c)

Self-imposed pressure

56.

When the person sets a deadline himself

a)

Actual pressure

b)

Perceived pressure

c)

Self-imposed pressure

57.

What changes body temperature and feelings of hunger

a)

Circadian Rhythms

b)

Digestive System

c)

Body Immunity

58.

When a good item is identified faulty

a)

Type 1 Error

b)

Type 2 Error

c)

Type 3 Error

59.

When a faulty is missed and it could impact safety

a)

Type 1 Error

b)

Type 2 Error

c)

Type 3 Error

60.

Short for normal, as in the normal way we do things around here.

a)

Abnormal

b)

Norms

c)

Habits

61.

Habits are things that we have learned to do without thinking.

a)

Abnormal

b)

Norms

c)

Habits

62.

The process when the brain decides what information to send, it's called

a)

Transmit

b)

Encode

c)

Decode

63.

The process when the transmitted message is 'translated' or understood by the receiver.

a)

Transmit

b)

Encode

c)

Decode

64.

The process when the decoded message is digested by the brain

a)

Decode

b)

Receive

c)

Feedback

65.

The process when the receive conforms to sender that the information has been understood

a)

Decode

b)

Receive

c)

Feedback

66.

Graphical, Symbolic and Body language are ______ modes of communication

a)

Verbal

b)

Non-verbal

c)

Written/ Textual

67.

When a team gets together:

a)

Forming

b)

Storming

c)

Performing

68.

When a team is having arguments amongst members:

a)

Forming

b)

Storming

c)

Performing

69.

When conflicts in a team are smoothing out:

a)

Forming

b)

Norming

c)

Performing

70.

When a team is a cohesive unit:

a)

Forming

b)

Norming

c)

Performing

71.

Violation that occur due to the particular factors that exist at the time, such as time pressure, high workload is called _________-

a)

Traffic Violation

b)

Situational Violation

c)

Aviation Violation

72.

Working Conditions can cause situational violence

a)

True

b)

False

73.

The ability to express your feelings, opinions, beliefs, and needs in a positive, productive manner

a)

Presentation

b)

Assertiveness

c)

Violation

74.

Emirates online safety reporting system is called

a)

SID

b)

COURSON

c)

ESR