WorksheetsCommunication
Total questions: 10
Worksheet time: 5mins
Which is an example of non-verbal communication?
asking for a cookie
pointing at a cookie
writing a note requesting a cookie
shouting for a cookie
Which of the following is an example of a barrier to communication?
An NA uses medical terminology with the resident
NA asks the resident to repeat a sentence
NA speaks the same language as the resident
NA speaks clearly using a professional tone of voice
Types of verbal communication include
reading
nodding one's head
crossing one's arms
writing
An example of active listening is
NA looking around the room while the resident is speaking
NA finishing the resident's sentences to make communication faster
NA focusing on the resident and providing feedback
NA talking constantly so that there are no pauses in the conversation
Which of the following is an example of objective information?
"Mrs. Johnson says she has a rash on her torso"
"There are raised, red marks the size of pinpricks on Mrs. Johnson's torso"
"Mrs. Johnson must have a rash because she looks uncomfortable"
"Mrs. Johnson needs some lotion"
What is a proper way for an NA to respond if a resident does not hear her or does not understand her?
the NA should speak more quickly
The NA should speak more softly
The Na should speak slowly and clearly
The NA should shout
Positive responses to cultural diversity include
valuing and respecting each person as an individual
seeing all people from a certain culture as being the same
preferring people of one culture over those of other cultures
making assumptions about a person based on stereotypes about their culture
Which of the following shows the correct conversion of 2:35 PM to military time?
2435
1435
2235
1235
When should documentation be recorded?
immediately after care is given
at the end of the shift
whenever there is time
before the care is given
Which of the following should an NA report about a resident to the nurse immediately?
family arguing
chest pain
watching too much TV
acting lonely
