According to Dr. Mehrabian’s theory, paralinguistic skills comprise ___% of total communication.

According to George Thompson, the most powerful concept in the English language is ____?

According to Glennon, which of the components of communication is most important?

According to Jim Glennon, cops often find themselves unintentionally escalating hostilities, even in the most benign citizen interactions.”

According to Maxwell, ____ will increase the de-escalation process

Active listening is a system and method for achieving ________.

Asking someone if they understood what you were saying is a good idea.

Attitudes are not real figures of speech.

Commanding, self-confident; likely to be respected and obeyed is an example of being ______.

Dr. Mehrabian became known for his his theory known as ____.

Enforcing very strict obedience to authority. Much like an autocrat, or dictator, oppressive, tyrant is an example of being _____.

Giving regular feedback is the ___ step in active listening

Humans remember ____ of what we see

If a waiter smiles sincerely, the tips can be more generous. Which principle of persuasion is this?

If you exclude email, the majority of direct communication is probably _____.

If you stop someone for a traffic violation and the offender refuses to provide his name after you requested it, what can they be charged with?

If you win every argument _____.

It is generally not major crimes or critical scenes that officers find themselves in communication trouble.

Jim Glennon said that if we surrender to our attitude, we become our own worst enemy.

Less than ____ percent of not giving eye contact signals disinterest?

Most of the time when an officer is attacked, the attacker tells the officer he is going to do it?

Most people evaluate others based on how that person ___________.

Research shows that the process of knowing goes unnoticed in day to day life

The ability to influence others is key characteristic associated with EQ.

The best chance you have to convince someone of your point is to employ a combination of ______ and the right degree of an emotional connection.

The ability to see and act on behalf of others is ___?

The vast majority of arrests are made without the law enforcement professional using any physical force.

Try to feel what the speaker is feeling is the ___ step in active listening.

What does the S stand for in the acronym L-E-A-P-S?

What is the first step in active listening?

What is the first step to building emotional intelligence?

What is the only way to interrupt someone without generating further resistance is to _________.

What percentage of first impressions have to do with what we say?

When a citizens uses profanity you should do the following except _____.

When someone evaluates another person, they usually use a logical process.

When someone uses their body language, they are transmitting messages stemming from the __________ brain

When there is a conflict between ones words and body language, you should believe the ___?

When you have a disagreement with someone you should acknowledge the truthful segments of the disagreement.

Which of the following indicate that you are not interested or not listening?

Which of the following is apologizing a sign of?

Which of the following is not a factor to liking?

Which of the following is not cited as an advantage of a well-developed EQ.

Which of the following is not one of the acronyms listed for L-E-A-P-S

Which of the following is not one of the three essential elements of communication stressed by John C. Maxwell?

Which of the following is not one of the “Four Horseman” cited in the communication blunders portion of the lesson.

Which of the following is not required for active listening?

Without _______, no other technique or theory will work

____ - a lack of interest, enthusiasm, or concern. Little emotional connection, the opposite of empathy/

___________ the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another.