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WorksheetsIP, Troubleshooting Methodology, Social Engineering, Malware
Total questions: 30
Worksheet time: 8hrs 30mins
Define spyware.
Gregory is a help desk technician. He encounters an issue and wants to find out if a colleague has encountered a similar issue before. Which of the following should Gregory do first?
Check Knowledge Base
Search Local Logs
Research Possible Theories
Question Users
In computer security, the term __________ __________ is used to describe a practice of sifting through trash for discarded documents containing sensitive data, such as names and surnames of the employees, along with the information about positions held in the company, and other data can be used to facilitate social engineering attacks.
(a)
Maycol finds out his password for a social media site has been compromised. Maycol tells Sebastian that his email and banking accounts are probably also compromised. Which of the following has Maycol MOST likely performed?
Password reuse
Snooping
Social engineering
Phishing
Numerous malicious programs that are used to gather sensitive information, cause damage to computers, or gain unauthorized access to computer systems are commonly referred to as:
Adware
Malware
Ransomware
Spyware
Choose three choices that are common characteristics of Phishing.
Has links connecting to legitimate websites
Uses genuine-looking images
Uses authentic logos from well known companies
Presents fake news
Attempts to collect personal or financial information
Aaron develops a software program and writes a document with step-by-step instructions on how to use the software. He wants to ensure no other person or company will publish this document for public use. Which of the following should he use to BEST protect the document?
Patent
Trademark
Watermark
Copyright
Which of the following statements apply to the definition of a computer virus? (Select 3 answers)
A self-replicating computer program containing malicious segments
Requires its host application to run for the virus to be active
Can run by itself without any interaction
Attaches itself to an application program or other executable component
Malware that restricts access to a computer system by encrypting files or locking the entire system down until the user performs requested action is known as:
Adware
Malware
Ransomware
Spyware
Which answer choice best represents spamming?
Flooding the Internet with copies of the same unsolicited messages
Posting an unwanted message on a friend's social media account
Blogging about someone without their permission
Tracking someone's Internet activity
Explain the benefit of using antivirus softwares.
How often should antivirus softwares be updated?
Annually
Monthly
Weekly
As often as possible
UAG has established a new password policy for students. The policy reads:
- Passwords must not contain common dictionary words
- Passwords must contain at least one special character
- Passwords must be different from the last six passwords used
- Passwords must use at least one capital letter or number
Which of the following practices are being used? (Select TWO)
Password complexity
Password expiration
Password length
Passwords history
Password lockout
A fraudulent email requesting its recipient to reveal sensitive information (e.g. user name and password) used later by an attacker for the purpose of identity theft is an example of: (Select two that apply)
Phishing
Shoulder Surfing
Spyware
Social Engineering
Which of the following best describes a Trojan?
Adware
Collects personal information
Replicates itself to spread onto other computers
Malware that appears to be harmless or good
Malware infections on Juan's laptop are being caused by websites. Which of the following settings will help Juan prevent infections caused by Internet browsing?
Turn on private browsing
Delete browsing history on program close
Configure prompting before downloading content
Notify when downloads are complete
Jayden is typing his password to logon to Jupiter. Isaac is standing in close proximity to Jayden and is able to see the password being typed. Which of the following BEST describes this situation?
Shoulder surfing
Dumpster diving
Social engineering
Spoofing
Juan and Christopher's company has created a logo. They want to ensure no other entity can use the logo for any purpose. Which of the following should they use to BEST protect the logo? (Select TWO)
Patent
Copyright
NDA
Trademark
Which of the following are examples of Two-Factor Authentication? (Choose Three)
Passwords
Pin Numbers
Permissions
Security Questions
Firewall
Laisha is troubleshooting a problem. She tests the theory and determines the theory is confirmed. Which of the following should be the Laisha's NEXT step?
Implement the solution
Document lessons learned
Verify full system functionality
Establish a plan of action
In which of the following situations should there be an expectation of privacy?
Posting a comment on a friend's social media page
Posting a comment on a video sharing site
Submitting personal information on a school enrollment site
Sending emails and pictures to close relatives
Which of the following actions is the FINAL step in the standard troubleshooting methodology?
Create a new theory of cause
Research the problem outline
Document the solution and cause
Implement preventive measures
Which intellectual property concept BEST represents a legally protected slogan of a business?
Which of the following is an example of information a company would ask employees to handle in a sensitive manner?
Costumer date of birth
Customer service number
The first and last name of the CEO
Company social media screen name
Aiden's computer has been failing to open Microsoft Word. He gets the help of an IT technician, who is able to successfully solve his problem. Which of the following best describes the technicians NEXT step after resolving the issue?
Restart the computer
Document the findings
Contact other users
Disconnect the peripherals
Mannix is getting an error message when trying to go to a website. A technician asks Mannix a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as Mannix. Which of the following troubleshooting steps is the technician using by browsing to the same site?
Establish a plan of action
Gather information
Find the root cause
Duplicate the problem
Yadir is buying a laptop. He will have a lot of personal and confidential information on the laptop, which is why he wants to ensure data cannot be accessed by anyone, even if the laptop is stolen. Which of the following should be set up to accomplish this?
Encryption
Compression
Permissions
Auditing
A regulation requires new applicants to provide a scan of their retinas in case of any future legal questions regarding who applied for the position. Which of the following concepts is this an example of?
Authentication
Integrity
Social Engineering
Malware
Which of the following would BEST help to protect against unauthorized use of a mobile phone?
Pop-up blocker & cookie cleaner
Alternate browser & private mode
PIN & screen lock
Encrypted messaging & time-expiring of texts
Which of the following is the MOST secure password?
InfoTechIsTheBest
1nf0T3chI$th3B3$T
infotechisthebest
INFOTECHISTHEBEST!!
