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PRELIM HOUSEKEEPING quiz 1

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

The head of the housekeeping department. Is responsible for the hotel policies, procedures, and standards related to housekeeping operations.

a)

ROOM ATTENDANT

b)

SUPERVISOR

c)

EXECUTIVE HOUSEKEEPER

d)

LAUNDRY ATTENDANT

2.

He or she heads the shift in a twenty-four-hour housekeeping service. He or she explains the executive housekeeper’s policies, procedures, and standards to all housekeeping supervisors.

a)

SUPERVISOR

b)

ASSISTANT EXECUTIVE HOUSEKEEPER

c)

ROOM ATTENDANT

d)

PUBLIC AREA ATTENDANT

3.

Male cleaning personnel that are assign to clean public areas.

a)

ROOM ATTENDANT

b)

GARDENER

c)

PUBLIC AREA SUPERVISOR

d)

HOUSEMEN

4.

He or she also controls the resources of the floor such as room attendants and housemen; bed and bath linens; guest room amenities; and cleaning materials and equipment.

a)

ROOM ATTENDANT

b)

CONCIERGE

c)

ROOM SUPERVISOR

d)

SECURITY

5.

Responsible for cleaning and maintaining guest rooms according to hotel’s procedures and standards. He or she reports any untoward incident to the security and safety department.

a)

ROOM ATTENDANT

b)

PUBLIC AREA ATTENDANT

c)

ROOM SUPERVISOR

d)

EXECUTIVE HOUSEKEEPER

6.

He or she arranges flower displays for various departments of the hotel.

a)

GARDENER

b)

HORTICULTURIST

c)

FLORIST

d)

FLOWERIST

7.

He or she coordinates with various departments such as housekeeping personnel,maintenance department, and front office department regarding guest room amenities and cleaning status.

a)

ROOM SUPERVISOR

b)

CONTROL DESK SUPERVISOR

c)

ROOM ATTENDANT

d)

EXECUTIVE HOUSEKEEPER

8.

He or she maintains the landscape and gardens of the hotel.

a)

GARDENER

b)

HORTICULTURIST

c)

PUBLIC AREA ATTENDANT

d)

HOUSEMEN

9.

They mend uniforms, linens and upholsteries.

a)

LAUNDRY ATTENDANT

b)

TAILORS OR UPHOLSTERERS

c)

ROOM ATTENDANT

d)

FLORIST

10.

He or she leads the washer-men, dry cleaners, ironers in cleaning linens and uniforms.

a)

LAUNDRY MANAGER

b)

TAILOR OR UPHOLSTERS

c)

LANDRY ATTENDANT

d)

ROOM ATTENDANT