1. In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

1. APN setting name is :

1. You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?

1. In case cst asked to configure his APN setting and he did not receive it before your action is ?

1. ADM setting will sent by ?

1. You will follow with cst in case he calling from same dial to check the service was working or not ?

1. In case cst did not receive ADM sms after 5 min, your action is ?

1. Your advice for cst after received ADM sms in case the service not working with him after he saved it ?

1. Cst complain from he cannot make call in what’s app, your action is,

1. Before TS slow performance in data , your first action is ,

1. Cst complain from slow performance in data, you should adjust network mode to :

1. Cst can opt-in video bundle in case he did not have any main bundle ?

1. Cst has MB in Video bundle and he did not use it, he can carry it over to next month ?

1. Cst has Nitro 70 and he will use social media sites , he will charge with :

1. Incase cst need to carry over his MB , he need to recharge before the date of renewal ?

1. Cst can carry over his Carry over MB to the next month?

1. Bundle will renew with customer at ?

1. The validity for Nitro 450 is ?

1. Cst can use X bundle in streaming ?