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WorksheetsWhat is my Communication Style?
Total questions: 18
Worksheet time: 11mins
When talking to a customer or co-worker....
DR: I maintain eye contact the whole time.
AM: I alternate between looking at the person and looking down.
AN: I look around the room a good deal of the time.
EX: I try to maintain eye contact but look away from time to time.
If I have an important decision to make ...
AN: I think it through completely before deciding.
DR: I go with my gut instincts.
AM: I consider the impact it will have on other people before deciding.
EX: I run it by someone whose opinion I respect before deciding.
My office or work area mostly has ...
AM: Family photos and sentimental items displayed.
EX: Inspirational posters, awards, and art displayed.
AN: Graphs and charts displayed.
DR: Calendars and project outlines displayed.
If I am having a conflict with a co-worker or customer ...
EX: I try to help the situation along by focusing on the positive.
AM: I stay calm and try to understand the cause of the conflict.
AN: I try to avoid discussing the issue causing the conflict.
DR: I confront it right away so that it can get resolved as soon as possible.
When I talk on the phone at work ...
DR: I keep the conversation focused on the purpose of the call.
EX: I spend a few minutes chatting before getting down to business.
AM: I am in no hurry to get off the phone and don't mind chatting about personal things, the weather, and so on.
AN: I try to keep the conversation as brief as possible.
If a co-worker is upset...
AM: I ask if I can do anything to help.
AN: I leave him alone because I don't want to intrude on his privacy.
EX: I try to cheer him up and help him to see the bright side.
DR: I feel uncomfortable and hope he gets over it soon.
When I attend meetings at work ...
AN: I sit back and think about what is being said before offering my opinion.
DR: I put all my cards on the table so my opinion is well known.
EX: I express my opinion enthusiastically, but listen to other's ideas as well.
AM: I try to support the ideas of the other people in the meeting.
When I make a presentation in front of a group ...
EX: I am entertaining and often humorous.
AN: I am clear and concise.
AM: I speak relatively quietly.
DR: I am direct, specific, and sometimes loud.
When a customer is explaining a problem to me...
AM: I try to understand and empathize with how she is feeling.
AN: I look for the specific facts pertaining to the situation.
DR: I listen carefully for the main issue so that I can find a solution.
EX: I use my body language and tone of voice to show her that I understand.
When I attend training programs or presentations ...
DR: I get bored if the person moves too slowly.
AM: I try to be supportive of the speaker, knowing how hard the job is.
EX: I want it to be entertaining as well as informative.
AN: I look for the logic behind what the speaker is saying.
When I want to get my point across to customers or co-workers ...
AM: I listen to their point of view first and then express my ideas gently.
DR: I strongly state my opinion so that they know where I stand.
EX: I try to persuade them without being too forceful.
AN: I explain the thinking and logic behind what I am saying.
When I am late for a meeting or appointment ...
AN: I don't panic but call ahead to say that I will be a few minutes late.
AM: I feel bad about keeping the other person waiting.
DR: I get very upset and rush to get there as soon as possible.
EX: I apologize profusely once I arrive.
I set goals and objectives at work that ...
AN: I think I can realistically attain.
EX: I feel are challenging and would be exciting to achieve.
DR: I need to achieve as part of a bigger objective.
AM: Will make me feel good when I achieve them.
When explaining a problem to a co-worker whom I need help from ...
AN: I explain the problem in as much detail as possible.
EX: I sometimes exaggerate to make my point.
AM: I try to explain how the problem makes me feel.
DR: I explain how I would like the problem to be solved.
If customers or co-Workers are late for a meeting with me in my office ...
EX: I keep myself busy by making phone calls or working until they arrive.
AM: I assume they were delayed a bit and don't get upset.
AN: I call to make sure that I have the correct information (date, time, and so on).
DR: I get upset that the person is wasting my time.
When I am behind on a project and feel pressure to get it done ...
AN: I make a list of everything I need to do, in what order, by when.
DR: I block out everything else and focus 100 percent on the work I need to do.
AM: I become anxious and have a hard time focusing on my work.
EX: I set a date to get the project done by and go for it.
When I feel verbally attacked by a customer or a co-worker ...
DR: I tell her to stop it.
AM: I feel hurt but usually don't say anything about it to her.
AN: I ignore her anger and try to focus on the facts of the situation.
EX: I let her know in strong terms that 1 don't like her behaviour.
When I see a co-worker or customer whom I like and haven't seen recently ...
AM: I give him a friendly hug.
AN: I greet him but don't shake his hand.
DR: I give him a firm but quick handshake.
EX: I give him an enthusiastic handshake that lasts a few moments.
