Font size
WorksheetsITF+ pt3
Total questions: 67
Worksheet time: 5hrs 10mins
Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
Telepresence
Cloud-based software
Virtualization software
Productivity software
A user wants to update a driver for additional features. Where would the user find a current version of the driver from an official source?
Manufacturer’s CD/DVD that came with the computer
Manufacturer’s web site
Internet community support forums
Third-party support web sites
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
Verify all connections are seated properly.
Avoid placing other computers nearby.
Bundle loose cables with zip ties or Velcro straps.
Attach all peripherals to the computer.
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions will remedy this situation?
Uninstall all unused browser extensions and toolbars to help reduce risks.
Convert the user’s account to an admin level account, to provide better overall security.
Move to an alternate browser that still has consistent security update support.
Install multiple anti-malware and firewall products to harden the computing experience.
Which of the following connectors is MOST often used to connect a computer to a network?
RJ-45
RJ-11
IDE
eSATA
A user is installing a new scanner on a computer. Which of the following MOST likely needs to be installed in order for this equipment to work?
License key
OS update
Firmware
Driver
Which of the following software is used to reduce the size of a file or folder?
Desktop publishing
Basic database
Compression
Anti-malware
Which of the following is used with a touch screen to increase accuracy?
Touchpad
Stylus pen
Joystick
Trackball
Which of the following internal components is used for temporary data storage in a workstation?
Power supply
CPU
RAM
Hard drive
Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?
CPU
SSD
Hard drive
System memory
Which of the following is used for long-term data storage?
SSD
ESD
PSU
RAM
Which of the following are good practices to follow when creating a password? (Select two.)
Use personal identifiable information.
Use the same password on multiple systems.
Use a phrase that is easy to remember.
Use mixed case letters.
Use special characters.
Which of the following requires user interaction in order to spread?
Worm
Adware
Ransomware
Virus
Ann, a user, has a new laptop and is unable to print using her old printer. She verified that the printer has connectivity to the laptop. Which of the following should Ann check NEXT?
Printer manufacturer’s website
BIOS settings
Laptop vendor’s website
Power card
Which of the following devices may be required for video conferencing? (Select three.)
Speakers
Touch screen
Microphone
Webcam
DVD drive
Which of the following are the FASTEST ways to send a copy of a physical document to a remote user? (Select two.)
Scan and email a copy of the document.
Use document transcription software.
Retype the document on the user’s computer.
Fax a copy of the document to the user.
Copy and mail the document to the user.
Ann and Joe, both users, share the same computer. They both log on using the same account. Ann is concerned that Joe may review her Internet activity. Which of the following can be implemented to prevent both users from reviewing each other’s Internet activity?
Encrypt the computer’s hard drive.
Each user should use a different browser type.
Use a password to protect the shared account.
Configure the browser to clear history upon exit.
Which of the following is the primary purpose of a computer’s case fan?
To cool the user in warm environments
To cool the CPU
To cool the video card
To enhance airflow through the case
A technician needs to connect a user’s computer to the network. Which of the following device types would the technician install?
Modem
Ethernet card
Graphics card
Daughterboard
Which of the following connectors supports both high definition video and audio?
S-video
Component
HDMI
DVI
Which of the following BEST describes malicious software that demands the end-user pay a fee or face the destruction of their files?
Trojan
Virus
Spyware
Ransomware
Which of the following should be done to reduce the risk of having sensitive passwords compromised while browsing the Internet?
Enable software firewalls to block unknown ports
Disable autofill of forms and passwords
Enable screensavers and time-outs on the computer
Use ad-blocking software on the computer
A student wishes to share contacts with another student’s mobile device. Which of the following would be the easiest method to use?
Network attached storage
Bluetooth sharing
Local hard drive
Peer-to-Peer network
When setting up a new desktop, which of the following should be performed FIRST?
Configure user accounts
Plug in cables
Install security software
Configure wireless network settings
Which of the following applications would a user employ to write a business letter?
Spreadsheet software
Word processor
Desktop publishing
Presentation software
Which of the following devices transmits and receives printed images over a telephone line?
Monitor
Fax
Scanner
Webcam
Which of the following video connections provides the highest resolution?
USB
S-Video
HDMI
VGA
A user receives an email containing a link. When they hover the mouse over the link, the actual URL does not match the text in the body of the email and appears to be a string of random characters. Which of the following is the BEST course of action?
Forward the email to a friend to ask for advice.
Reply to the sender asking for confirmation that it is safe to open.
Delete the email without clicking on the link.
Click the link because malware protection software is installed on the computer.
A user has recently installed a new version of antivirus software on a workstation. Which of the following steps should be taken to reduce the risk of infection?
Enable OS automatic updates.
Update browser extensions.
Update the definitions.
Enable the pop-up blocker.
A technician is preparing a new company laptop for a staff member. Before the laptop is given to the staff member, which of the following are the MOST important steps to follow when connecting the laptop to the Internet? (Select two.)
Add browser plugins.
Create additional user accounts.
Install the latest operating system updates.
Adjust the screen resolution.
Configure security settings.
Which of the following are common audio file extensions? (Select two.)
.mp3
.mp4
.jpg
.m4a
.bat
Which of the following can be considered a basic function of a desktop OS?
Enable hardware alerting and health.
Provide an environment for software to function.
Predict the next action a user will take.
Provide a foundation for device driver design.
A user must create a new password after a security breach was discovered at work. Which of the following is the MOST secure password?
ABCDEF-1111
pa$$w0rd
#Bad.b0yZ1!
abcdABCD43210
Which of the following storage types has no moving parts?
Solid state drive
Hard disk drive
CD-ROM drive
DVD drive
A user installs an expensive new microphone on a desktop. Now, every time the user boots the machine, the speakers give loud feedback. Which of the following caused this issue?
The CPU is running too hot.
The wrong audio card is installed.
The speaker is not compatible with the microphone.
The microphone is too close to the speaker.
Which of the following items need to be disposed of properly to avoid hazardous materials in landfills? (Select two.)
Batteries
Toner
Furniture
Paper
Aluminum cans
A user is installing an operating system. Which of the following should the user do to apply best practices?
Add enough drivers to support all potential peripherals.
Install all default applications.
Avoid installing unnecessary features.
Enable all features.
Ann, a user, is using a mobile device at a local coffee shop where she connects to an open Wi-Fi hotspot. Which of the following is a risk that should be considered while using the hotspot?
Data is not encrypted.
Browser history is searchable.
Passwords are secure.
Firewall use is not necessary.
Which of the following would a user need in order to connect to a public wireless hotspot at a local coffee shop?
SSID
Username
IP Address
Wireless channel
Which of the following is the BEST reason to change a wireless router’s default SSID?
To make it easier to identify in a location with several routers.
To make the network feel more personal.
To make it more difficult to join.
To make the network secure.
A user, Joe, is concerned about the safety of his personal information on a website. Which of the following can Joe look for to ensure that his personal information is not at risk? (Select TWO).
HTTP on the browser address bar
Suspicious ads in the browser
HTTPS on the browser address bar
A lock symbol on the browser address bar
The word secure in the browser address bar
Which of the following data connection types provides the HIGHEST mobility?
WiFi
Cellular
Direct link
Wired
Which of the following items require ESD precautions?
Upgrading to a new touch screen monitor
Adding a micro SD card to a smartphone
Installing an compact flash card into a laptop
Replacing RAM in a personal computer
Replacing RAM in a personal computer
To create a system image for easy restore
To confirm all selected data was backed up
To diagnose any backup media hardware failure
To determine if backup software needs to be patched
To ensure files can be restored
A user has just removed a new desktop PC from the box and has plugged in several new peripheral devices. During which of the following steps will the plug and play peripheral devices be installed on the new PC?
Installing security software
Powering on for the first time
Booting the operating system
Adding additional user accounts
Which of the following is the BEST method of sharing files within a department?
Flash drive
Network drive
Instant messaging
NFC
When storing a document in the cloud, a user needs to be:
On a shared drive.
Using a USB cable.
Connected to the Internet.
In airplane mode.
A technician wants to keep a router up to date. Which of the following MUST be updated regularly?
SSID
Administrator password
Wireless encryption
Firmware
The extension .rtf is an example of which of the following file types?
Document
Executable
Audio
Speadsheet
Which of the following are examples of video connectors? (Select TWO).
VGA
Serial
HDMI
eSATA
PS/2
When setting up a new computer, where does a user change the date and time?
Peripheral configuration
Localization settings
Screen resolution
eSATA settings
A user wants to have the latest security patches and bug fixes installed on a computer. Which of the following is the BEST method to achieve this?
Configure anti-malware updates
Manually update before each use
Update every six months
Schedule automatic updates
Which of the following are basic functions to use when working only with files and folders in an OS? (Select two.)
Maximize
Run
Copy
Exit
Rename
A user is attempting to open a file and receives a pop-up message stating that the action cannot be accomplished. This is MOST likely a result of which of the following?
The user is not logged into the system properly.
The file is a read-only file.
The user is not granted permission to access the file.
The file attribute is set to hidden.
A company needs an application that filters unwanted network traffic. Which of the following should be configured?
Secure sockets layer
Software firewall
128-bit encryption
Spam filter
An employee who is working for a small business would like to prevent shoulder surfing. Which of the following should the employee do?
Lock the computer.
Purchase a privacy screen.
Enable encryption.
Create a strong password.
When logging in to a laptop, which of the following is an example of multifactor authentication?
Logging on via key fob, password, and fingerprint reader
Entering an account number, PIN, and password to log in
A technician using the fingerprint reader and a retina scan
A user entering a strong password to log in
Which of the following computing devices would be used to provide a centralized means to distribute services to a group of clients and usually possesses a role on a LAN?
Laptop
Workstation
Mobile phone
Server
A traveling business user is utilizing an LTE cellular connection that provides good coverage but experiences numerous outages during a given week. This would be classified as which of the following?
High mobility and low reliability
High mobility and high latency
High availability and low mobility
High availability and low throughput
Joe, a user, has installed a new SOHO wireless router. The router keeps dropping PC connections. Which of the following should be check?
SSID
MAC address
Firmware
Password
Which of the following are MOST likely to be configured during the initial setup of an OS on a basic workstation? (Select two.)
Antivirus settings
License keys
Email setup
Localization settings
Printer configuration
A technician wants to test a new OS version locally without interfering with a production installation. Which of the following is the BEST technology to use?
Cloud application software
Virtualization software
Telepresence software
Collaboration software
Which of the following connection methods requires line-of-sight to be effective?
Fiber optics
Infrared
Cellular
Wi-Fi
Which of the following is a type of printing technology commonly used today?
Infrared
eSATA
Laser
Flatbed
Which of the following are examples of mobile OSs for cellular services? (Select two.)
iOS
Mac OS X
Chrome OS
Android
Windows XP
To ensure that a user is hardening computer resources properly, the user should do which of the following? (Select two.)
Use one account for all family members.
Look for open wireless network.
Recognize suspicious hyperlinks.
Install and update threat prevention software.
Use a password-protected screen saver.
Which of the following is true about a user wanting to run a 64-bit software program on a 32-bit OS?
The program cannot run natively on a 32-bit OS.
The program will run with reduced functionality.
The program can only run in compatibility mode.
The program can run only if the computer hardware supports 64-bit.
