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Policies and procedures

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Policy in an organization can be define as ______________

a)

not related to any managerial decision-making.

b)

a course of action selected from alternatives & designed to guide future decision-making.

c)

a course of action selected from alternatives & designed to discourage future decision-making.

d)

a course of action selected from alternatives & designed to discontinue the smooth of hotel operations.

2.

Procedures in an organization can be define as _____________.

a)

Methods or steps used to effectively develop and apply all HR policies to encourage employees turnover.

b)

a course of action selected from alternatives & designed to guide future decision-making

c)

methods or steps used to effectively develop and apply all HR policies (to complement policy, develop procedures that’s aligned with the policy initiated).

d)

Methods used to effectively encourage negative working environment.

3.

In recruitment and (a)   of employees, Human Resource Manager need to identify specific skills, knowledge and abilities.

4.

Areas for Policy and Procedures Development in Human Resources include:

a)

Staffing the organization, developing, motivating and maintaining staffs.

b)

Motivating and maintaining staffs only.

c)

Staffing the organization and developing staffs only.

d)

Developing, motivating and maintaining guests.

5.

Developing staffs in Policy and Procedures for Human Resources Management involve:

a)

new staff orientation & training for current staffs

b)

Training for current guests.

c)

Staffs exposed to necessary complaints.

d)

Consider on-site factors.

6.

________________ can be defined as employer efforts in employees areas of family concerns, legal issues, financial matters and health maintenance.

a)

Employee Assistance Program

b)

Customer Friendly Program

c)

Stakeholders Assistance Program

d)

Competitors Friendly Program

7.

Personal File in Human Resource Policy and Procedures Development is:

a)

document printed on paper.

b)

employee's employment (personal status, application, performance evaluation and disciplinary warnings).

c)

permanent reference guide for employers/employees that contain info about an organization, goals, current employment P&P.

d)

employers manual.

8.

Email with attachments, website posting, toll free number, telephone voice recording and electronic news/posting blogs are example for methods of (a)   .

9.

Information storage includes:

a)

document printed on paper.

b)

employment applications, performance evaluations, disciplinary records, medical files, certificates, transcripts and training records documentation.

c)

military records, other employee related correspondence and governmental entity inquiry records/ lawsuit-related info.

d)

employers manual.

10.

(a)   is central computer system that stores documents for input/ retrieval.