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WorksheetsPeloton Billing 101 Review
Total questions: 10
Worksheet time: 8mins
Who is eligible for the Military/First Responder Discount? Check all that apply.
Servicemen and women active & retired
Doctors/Nurses
Pharmacists
First Responders - Firefighters, EMTs, & Police
Grocery store employees
Which Peloton items do Military/First Responders get a discount on? Check all that apply.
Essentials Package
Bike
Tread
Apparel
If the Member ordered items from the Essential Package BEFORE the military discount was applied, which process do we use?
RMA
Support Order
If the Member DID NOT order items from the Essentials Package before the discount was applied, which process do we use?
RMA
Support Order
The Military/First Responder discount is valid for up to how many days from the purchase date?
30 days
45 days
60 days
unlimited
Agents should update a Member's credit card information for them if they ask.
True
False
30- Day Home Trial - Agents can process a Bike or Tread return within 30 days from the delivery date.
True
False
If the delivery date is beyond 30 days, we want to do what?
Show empathy and explain the policy.
Just tell them no.
Transfer
Let them return it anyways.
When a Member wants to update their payment method, agents should direct Members to update their
(a)
If a Member wants to change the credit card on file for their membership, we can reverse a charge on the previous card and recharge the new card on file.
True
False
