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Communication in Business

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Communication process includes all except

a)

Encoding

b)

Receiver

c)

Service

d)

Channel

2.

Upward, downward and horizontal are examples of

a)

Lines of communication

b)

Barriers to communication

c)

Channels of communication

d)

None of the above

3.

Types of communication includes

a)

verbal

b)

Non verbal

c)

Formal

d)

All of the above

4.

Cultural bias is an example of

a)

Lines of communication

b)

Types of communication

c)

Barriers to communication

d)

Channels of communication

5.

How can we overcome communication barriers

a)

Minimize or eliminate noise in the environment

b)

Reduce the number of gestures that are used during communication

c)

Use technology to communicate effectively across physical barriers

d)

All of the above

6.

The use of gestures would be classified as

a)

Formal communication

b)

Verbal communication

c)

Non-verbal communication

d)

Informal communication

7.

The grapevine is an example of which of the following

a)

Formal communication

b)

Verbal communication

c)

Informal communication

d)

None of the above

8.

Which of the following is NOT an example of visual communication

a)

Videos

b)

Letters

c)

Films

d)

PowerPoint presentations

9.

We can reduce barriers to communication by

a)

Ensuring the message is clear

b)

Managing feedback

c)

Choice of channel

d)

All of the above

10.

Which of the following is NOT a function of communication

a)

Provision of information

b)

Telltales

c)

Motivation

d)

Facilitate interaction