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WorksheetsCommunication networks
Total questions: 152
Worksheet time: 1hrs 16mins
Letters, memos, reports and notices are examples of which communication channel?
Written
Visual
Electronic
Oral
The sales manager is trying to present information on the performance of the business and predictions based on trends. Which communication channel might be best suited?
Written
Visual
Oral
Electronic
With _______________ communication, written, oral and visual messages can be sent, and it is usually a quick way to transmit information.
Oral
Non-verbal
Visual
Electronic
Intonation, gestures, body movement are all examples of which communication channel?
Electronic
Oral
Non verbal
Visual
A contract is best communicated using which channel of communication?
Electronic
Written
Oral
Visual
A manager might be able to assess workers' attitudes, behaviour and feelings in an organisation through
Non verbal communication
Visual communication
Written communication
Oral communication
This channel of communication allows for immediate exchange of information and feedback, while offering direct contact between parties:
Non verbal
Visual
Oral
Electronic
Select the communication channel displayed
Visual
Oral
Electronic
Non verbal
Select the communication channel displayed
Visual
Non verbal
Written
Electronic
Select the communication channel displayed
Written
Non verbal
Visual
Oral
Select the communication channel displayed
Written
Non verbal
Visual
Oral
graphs
conversations
social media
video
means of communication
social media
video
audio
event
means of communication
documentations
conversations
records
video
events
means of communication
audio
data
apps
message
conversation
means of communication
graphs
audio
message
documentations
video
means of communication
messages
video
conversations
social media
games
means of communication
conversation
games
recreation
video
messages
You want to introduce your company _____ a prospective client.
to
for
You want to complain _____ the service at a hotel you stayed in.
about
of
You want to give instructions _____ how to get to your office.
of
on
You want to confirm an appointment _____ tomorrow morning.
for
on
You want to sum _____ what was agreed at a recent meeting.
off
up
You want to deal ____ a complaint from an important customer.
with
about
You want to follow up ____ a sales presentation you made.
with
on
You want to raise the subject _____ a salary increase with your boss.
with
of
You want to thank someone you stayed with ____ their hospitality.
for
on
You want to ask ____ a signature on a contract.
with
for
You want to send ____ a job application and CV.
off
out
You want to share a joke you found on the Internet _____ a friend.
with
about
These are the information, ideas,or thoughts conveyed by the speaker in words or in actions.
(a)
These are the factors that affect the flow of communication.
(a)
This is the recipient of the message, or someone who decodes the message.
(a)
This is the process of interpreting the encoded message of the speaker by the receiver.
(a)
This is the source of information or message.
(a)
These are the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed.
(a)
This is the process of converting the message into words, actions, or other forms that the speaker understands.
(a)
This is where communication takes place.
(a)
It occurs between two or more people (the speaker and the receiver).
(a)
Which type of oral communication is best suited for the following situations?
A. To discuss a year end event for staff
B. To select the most suitable candidate for a new position
C. To inform the public about changes in product offerings
D. To contact customers on a day -to -day basis
Which channel of oral communication is observed in the image above?
Conference
Interview
Meeting
Communication can be classified as ________________________________ and ________________________________.
(a)
Differentiate between an interview and a conference.
All of the following are informal types of oral communication EXCEPT
telephone conversations
face-to-face conversations
presentations at business meetings
discussions at business meetings
An advantage of oral communication is that
it is more personal and less formal than written communication
it is more flexible than written communication
it is very effective to address conflicts and problems
all of the above
The process of transferring messages and ideas from one person to another is known as?
Texting
Communication
Talking
The person for whom the message is intended is known as the?
audience
sender
receiver
none of the above
The content of a communication is called the?
message
jargon
notes
language
Any communication that conveys a message consisting of words is called
verbal communication
written communication
oral communication
non-verbal communication
A particular look or gesture is an example of
oral communication
written communication
verbal communication
non-verbal communication
When the receiver interprets the message this is known as
feedback
encoding
decoding
interpreting
The person who creates the message to be sent is the
messenger
decoder
sender
all of the above
The communication is not complete until?
The sender transmit the message
The recipient receives the message
The message is received using an appropriate channel
The receiver gives feedback
Noise is the most common barrier to communication.
True
False
Anything that interferes with or blocks the communication process is known as
communication channels
communication media
communication barriers
communication methods
Which factor must be considered if the time period within which the message must reach the recipient is important?
Genre
Cost
Degree of urgency
Level of confidentiality
Which method of communication is best to use if the message is confidential?
telephone
face to face conversation
fax message
All of the following are methods for sending a message immediately to recipients except
fax message
letter by post
email message
telephone call
All of the following are examples of visual communication except?
charts
pictures
text message
signs
If a permanent record of the message is required which method of communicate is most suitable to use?
Letter
Telephone call
Interview
Conversations
Which of the following is NOT an example of a written communication?
memorandum
report
notice
meeting
All of the following are examples of electronic communication except?
teleconferencing
interviewing
text messaging
videoconferencing
A noisy equipment or loud speaking colleague interfering with your conversation is an example of __________ noise.
physiological
psychological
physical
sociological
If you have a hearing impairment and you are having difficulty understanding what your teaching is saying, you are experiencing what type of communication barrier?
physiological
physical
process
psychological
Oral communication is also known as
non-verbal communication
verbal communication
face to face communication
none of the above
The most common barrier to oral communication is
poor listening
lack of interest
negative attitude
gender bias
Which of the following is NOT a part of the communication process?
feedback
noise
decoding message
encoding message
Which communication barrier will be experienced when someone uses a slang during communication and it is misunderstood or misinterpreted?
Perceptual biases
Semantics
Sociological
Process
The method used to communicate a message is also referred to as the
channel
pathway
grapevine
none of the above
Which of the following can be a barrier to communication?
Distractions
A noisy environment
Cultural differences
All of the above
Cultural norms refer to
physical setting
ways we perceive ourselves
guidelines we set for conducting transactions
previous communication episodes
Elements of effective communication include
context, people, messges, meanings, channels
context, people, channels, messages,noise, feedback
people, messages, noise, feedback
context, people, channels, meanings, feedback, noise
The ring of the mobile phone is
physical noise
psychological noise
semantic noise
physiological noise
Our reaction to messages
are always verbal
are what we call feedback
should not be taken to seriously by the sender
are really a minor part of communication process
Who is the sender in the second scene?
the teacher
the little girl
both the teacher and the little girl
none of them
I can't continue talking to Sandra because of my stomachache
semantic noise
physical noise
psychological noise
physiological noise
The process of changing ideas and feeling into symbols is called
decoding
incoding
form
organization
Which is said to exist when it is virtually impossible for the sender to be aware of a receiver's response?
nonverbal feedback
verbal feedback
zero-feedback
both A&B
Silence in communication generally has no meanings
True
False
Uninteded meanings are created when the verbal symbols are contradicted by the nonverbal cues
True
False
Communication is more than just talking face to face.
True
False
Communication is always a (a) way process.
Of the following which is not a nonverbal communication?
eye contact
verbally talking
arms crossed
nail biting
Is email a method of communication?
Yes
No
What is the primary purpose of communication?
To send messages between senders and receivers
To establish contact between senders and receivers
To use technology
To sell commodities
When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.
good
misunderstood
effective
confusing
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called (a) communication.
These are the information, ideas,or thoughts conveyed by the speaker in words or in actions. (Element)
(a)
This is the recipient of the message, or someone who decodes the message.
(a)
These are the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed.
(a)
These are the reactions, responses, or information provided by the receiver.
(a)
Which element refers to the setting, scene, and expectations of the individuals involved?
(a)
In which of the following situation is a verbal communication necessary?
Calling someone on the phone
Listening to a radio program
Hurrying to your classroom
Running to a track meet
Maria has a habit of ignoring the messages of her classmates. Which of the following elements is usually missing from interactions with Maria?
channel
participation
context
feedback
Which one of the following is the best explanation of noise in the context of communication?
Any audible sound
A sound that interferes with a communication
Anything that interferes with the communication and its interpretation
a sound that animals produce
Communication is ___________.
a process.
a continuous conversation.
infinite.
Communication can be expressed through words (non-verbal), actions (verbal), or both at the same time.
True
False
Which are the correct ones?
The speaker also decodes a message in a one-way process of communication.
The receiver encodes his ideas in a transactional process of communication.
Through sound waves, a speaker and a receiver can communicate.
Shannon-Weaver model is a two-way process of communication.
The elements of communication.
Context
Barrier
Feedback
Channels
Content
Remember this sentence because this will be shown only once as this will show for 5 items.
"Yesterday, Maria was listening to an instrumental music, Carlo talked to her, but Maria didn't hear him and Carlo walked out."
Who was the receiver of the sentence?
Maria
Carlo
Instrumental Music
The sentence is a two-way process of communication.
True
False
Maria listened to an instrumental music that only means the situation was a Shannon-Weaver model.
True
False
Carlo walked out.
Feedback
Decoding
Encoding
Message
What was the barrier of the situation?
Carlo walked out.
Maria was listening to an instrumental music.
Maria didn't hear Carlo.
Using layman's terms is a barrier.
True
False
The use of clichés is an example of jargon.
True
False
Which are the environmental noises?
Your Mom's words of wisdom
Car's beeping
Rail traffic
Whispering
If someone is sleepy during a seminar is a type of what barrier?
Use of Jargon
Lack of confidence
Emotions
Noise
Communication is a process of (a) and conveying messages or information from one person to another.
Barrier is the factors that affect the flow of _____________.
Messaging
Communication
Sharing
Information
I prefer face-to-face conversation __________ video call.
A. to
B. on
C. of
D. with
There is no school teaching netiquette __________ we should learn it.
A. or
B. so
C. but
D. because
Non-verbal __________ is popular in our daily life.
A. communicate
B. communication
C. communicative
D. communicating
With multimedia, we can have __________ to the latest news in the world.
A. access
B. message
C. language
D. landline
Have you ever talk with stranger in a chat __________?
A. house
B. room
C. area
D. neighbor
You shouldn’t believe in things in the __________ world.
A. real
B. cultural
C. body
D. cyber
Communication __________ occurs when two people don’t understand what each other is talking about.
A. breakout
B. breakdown
C. breakin
D. breakoff
Could you tell me how many __________ channels are there in daily life?
A. communication
B. world
C. conference
D. difference
They hold video __________ when the attendees are far away from each other.
A. room
B. media
C. conference
D. board
I tried __________ her by phone but the line was busy
A. reach
B. to reach
C. reaching
D. reached
Could you name some language __________ when talking to a people from different culture?
A. messages
B. barriers
C. texts
D. mails
Today there are many different ways to communicate ________, including social networking, chat, VoIP and blogging.
A. verbal
B. telepathy
C. social
D. online
Less people write _________ mails now than 20 years ago.
A. snail
B. social
C. nonverbal
D. body
Although having some cultural _________, we got on quite well(hợp nhau).
A. barriers
B. languages
C. differences
D. medias
Social networks _________ both advantages and disadvantages.
A. has
B. gets
C. comes
D. plays
Why do we need to communicate?
Speak a foreign language
Share information
Cannot hear or see
What is the definition of transmitting?
Means to send from one to another
Understands the exact information
Occurs only if the receiver understands
What is communication?
(a)
Choose which image is an example of electronic communication.
What are the 5 communication channels?
Sight, eyes, mouth, nose, fingers
Eat, love, smell, taste, hear
Sight, hearing, touching, smell, taste
Hearing, ears, mouth, nose, taste
Sign language and written language are examples of signals used to communicate
True
False
Television
Telephone
Radio
Newspaper
Movies
Radio
Telephone
Newspaper
Movies
Radio
Telephone
Television
Movies
Radio
Laptop
Mobile phone
Movies
Television
Magazine
Radio
Telephone
Satellite
Laptop
Newspaper
Why means of communication important for us?
To learn more about outer world
To understand each other better
To bring people closer
All of these
In the model of the communication process, ____ occurs when a message is put into a written, verbal or symbolic form that can be recognised and understood by the receiver.
encoding
decoding
transmission
feedback
In the model of the communication process, ____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
encoding
noise
transmission
feedback
Noise can occur when:
the sender isn’t sure of what message to communicate
the message is not decoded properly
the message is not encoded properly
all answers are correct
The three formal communication channels in organisations are categorised as:
downward, horizontal and upward
hierarchical, functional and organisational
horizontal, vertical and grapevine
upward, dyadic and downward
Which of the following statements about informal communication in organisations is true?
The informal communication channel is also called the conduit.
Informal communication channels are primarily developed as a way to handle management that is perceived as the enemy
Information carried by informal communication channels is estimated to be 75 to 95 per cent accurate.
The best management strategy to controlling informal communication is to withhold information they wish to keep from employees.
____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behaviour.
Downward guidance
Coaching
Counselling
Leading
____ is communication with someone about non-job-related issues that may be affecting or interfering with the person's performance.
Coaching
Leading
Counselling
Directing
Kinesics and paralanguage are two kinds of:
communication channels
perceptual errors
verbal communication
non-verbal communication
Written communication would be preferable to oral communication when:
immediate feedback is needed
messages are complex and ambiguous
messages are emotion laden
messages are very simple
____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you have accurately heard what he or she said
Hearing
Dyadic communication
Active listening
Empathetic listening
In the perceptual process, ____ is the process of remembering interpreted information.
interpretation
retention
attention
organisation
In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli.
retention
organisation
interpretation
attention
