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Communication networks

Total questions: 152

Worksheet time: 1hrs 16mins

Name
Class
Date
1.

Letters, memos, reports and notices are examples of which communication channel?

a)

Written

b)

Visual

c)

Electronic

d)

Oral

2.

The sales manager is trying to present information on the performance of the business and predictions based on trends. Which communication channel might be best suited?

a)

Written

b)

Visual

c)

Oral

d)

Electronic

3.

With _______________ communication, written, oral and visual messages can be sent, and it is usually a quick way to transmit information.

a)

Oral

b)

Non-verbal

c)

Visual

d)

Electronic

4.

Intonation, gestures, body movement are all examples of which communication channel?

a)

Electronic

b)

Oral

c)

Non verbal

d)

Visual

5.

A contract is best communicated using which channel of communication?

a)

Electronic

b)

Written

c)

Oral

d)

Visual

6.

A manager might be able to assess workers' attitudes, behaviour and feelings in an organisation through

a)

Non verbal communication

b)

Visual communication

c)

Written communication

d)

Oral communication

7.

This channel of communication allows for immediate exchange of information and feedback, while offering direct contact between parties:

a)

Non verbal

b)

Visual

c)

Oral

d)

Electronic

8.

Select the communication channel displayed

a)

Visual

b)

Oral

c)

Electronic

d)

Non verbal

9.

Select the communication channel displayed

a)

Visual

b)

Non verbal

c)

Written

d)

Electronic

10.

Select the communication channel displayed

a)

Written

b)

Non verbal

c)

Visual

d)

Oral

11.

Select the communication channel displayed

a)

Written

b)

Non verbal

c)

Visual

d)

Oral

12.
a)

graphs

b)

conversations

c)

social media

d)

video

13.

means of communication

a)
b)

social media

c)

video

d)

audio

e)

event

14.

means of communication

a)

documentations

b)

conversations

c)

records

d)

video

e)

events

15.

means of communication

a)

audio

b)

data

c)

apps

d)

message

e)

conversation

16.

means of communication

a)

graphs

b)

audio

c)

message

d)

documentations

e)

video

17.

means of communication

a)

messages

b)

video

c)

conversations

d)

social media

e)

games

18.

means of communication

a)

conversation

b)

games

c)

recreation

d)

video

e)

messages

19.

You want to introduce your company _____ a prospective client.

a)

to

b)

for

20.

You want to complain _____ the service at a hotel you stayed in.

a)

about

b)

of

21.

You want to give instructions _____ how to get to your office.

a)

of

b)

on

22.

You want to confirm an appointment _____ tomorrow morning.

a)

for

b)

on

23.

You want to sum _____ what was agreed at a recent meeting.

a)

off

b)

up

24.

You want to deal ____ a complaint from an important customer.

a)

with

b)

about

25.

You want to follow up ____ a sales presentation you made.

a)

with

b)

on

26.

You want to raise the subject _____ a salary increase with your boss.

a)

with

b)

of

27.

You want to thank someone you stayed with ____ their hospitality.

a)

for

b)

on

28.

You want to ask ____ a signature on a contract.

a)

with

b)

for

29.

You want to send ____ a job application and CV.

a)

off

b)

out

30.

You want to share a joke you found on the Internet _____ a friend.

a)

with

b)

about

31.

These are the information, ideas,or thoughts conveyed by the speaker in words or in actions.

(a)  

32.

These are the factors that affect the flow of communication.

(a)  

33.

This is the recipient of the message, or someone who decodes the message.

(a)  

34.

This is the process of interpreting the encoded message of the speaker by the receiver.

(a)  

35.

This is the source of information or message.

(a)  

36.

These are the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed.

(a)  

37.

This is the process of converting the message into words, actions, or other forms that the speaker understands.

(a)  

38.

This is where communication takes place.

(a)  

39.

It occurs between two or more people (the speaker and the receiver).

(a)  

40.

Which type of oral communication is best suited for the following situations?


A. To discuss a year end event for staff

B. To select the most suitable candidate for a new position

C. To inform the public about changes in product offerings

D. To contact customers on a day -to -day basis

4 lines
41.

Which channel of oral communication is observed in the image above?

a)

Conference

b)

Interview

c)

Meeting

42.

Communication can be classified as ________________________________ and ________________________________.

(a)  

43.

Differentiate between an interview and a conference.

4 lines
44.

All of the following are informal types of oral communication EXCEPT

a)

telephone conversations

b)

face-to-face conversations

c)

presentations at business meetings

d)

discussions at business meetings

45.

An advantage of oral communication is that

a)

it is more personal and less formal than written communication

b)

it is more flexible than written communication

c)

it is very effective to address conflicts and problems

d)

all of the above

46.

The process of transferring messages and ideas from one person to another is known as?

a)

Texting

b)

Communication

c)

Email

d)

Talking

47.

The person for whom the message is intended is known as the?

a)

audience

b)

sender

c)

receiver

d)

none of the above

48.

The content of a communication is called the?

a)

message

b)

jargon

c)

notes

d)

language

49.

Any communication that conveys a message consisting of words is called

a)

verbal communication

b)

written communication

c)

oral communication

d)

non-verbal communication

50.

A particular look or gesture is an example of

a)

oral communication

b)

written communication

c)

verbal communication

d)

non-verbal communication

51.

When the receiver interprets the message this is known as

a)

feedback

b)

encoding

c)

decoding

d)

interpreting

52.

The person who creates the message to be sent is the

a)

messenger

b)

decoder

c)

sender

d)

all of the above

53.

The communication is not complete until?

a)

The sender transmit the message

b)

The recipient receives the message

c)

The message is received using an appropriate channel

d)

The receiver gives feedback

54.

Noise is the most common barrier to communication.

a)

True

b)

False

55.

Anything that interferes with or blocks the communication process is known as

a)

communication channels

b)

communication media

c)

communication barriers

d)

communication methods

56.

Which factor must be considered if the time period within which the message must reach the recipient is important?

a)

Genre

b)

Cost

c)

Degree of urgency

d)

Level of confidentiality

57.

Which method of communication is best to use if the message is confidential?

a)

email

b)

telephone

c)

face to face conversation

d)

fax message

58.

All of the following are methods for sending a message immediately to recipients except

a)

fax message

b)

letter by post

c)

email message

d)

telephone call

59.

All of the following are examples of visual communication except?

a)

charts

b)

pictures

c)

text message

d)

signs

60.

If a permanent record of the message is required which method of communicate is most suitable to use?

a)

Letter

b)

Telephone call

c)

Interview

d)

Conversations

61.

Which of the following is NOT an example of a written communication?

a)

memorandum

b)

report

c)

notice

d)

meeting

62.

All of the following are examples of electronic communication except?

a)

teleconferencing

b)

interviewing

c)

text messaging

d)

videoconferencing

63.

A noisy equipment or loud speaking colleague interfering with your conversation is an example of __________ noise.

a)

physiological

b)

psychological

c)

physical

d)

sociological

64.

If you have a hearing impairment and you are having difficulty understanding what your teaching is saying, you are experiencing what type of communication barrier?

a)

physiological

b)

physical

c)

process

d)

psychological

65.

Oral communication is also known as

a)

non-verbal communication

b)

verbal communication

c)

face to face communication

d)

none of the above

66.

The most common barrier to oral communication is

a)

poor listening

b)

lack of interest

c)

negative attitude

d)

gender bias

67.

Which of the following is NOT a part of the communication process?

a)

feedback

b)

noise

c)

decoding message

d)

encoding message

68.

Which communication barrier will be experienced when someone uses a slang during communication and it is misunderstood or misinterpreted?

a)

Perceptual biases

b)

Semantics

c)

Sociological

d)

Process

69.

The method used to communicate a message is also referred to as the

a)

channel

b)

pathway

c)

grapevine

d)

none of the above

70.

Which of the following can be a barrier to communication?

a)

Distractions

b)

A noisy environment

c)

Cultural differences

d)

All of the above

71.

Cultural norms refer to

a)

physical setting

b)

ways we perceive ourselves

c)

guidelines we set for conducting transactions

d)

previous communication episodes

72.

Elements of effective communication include

a)

context, people, messges, meanings, channels

b)

context, people, channels, messages,noise, feedback

c)

people, messages, noise, feedback

d)

context, people, channels, meanings, feedback, noise

73.

The ring of the mobile phone is

a)

physical noise

b)

psychological noise

c)

semantic noise

d)

physiological noise

74.

Our reaction to messages

a)

are always verbal

b)

are what we call feedback

c)

should not be taken to seriously by the sender

d)

are really a minor part of communication process

75.

Who is the sender in the second scene?

a)

the teacher

b)

the little girl

c)

both the teacher and the little girl

d)

none of them

76.

I can't continue talking to Sandra because of my stomachache

a)

semantic noise

b)

physical noise

c)

psychological noise

d)

physiological noise

77.

The process of changing ideas and feeling into symbols is called

a)

decoding

b)

incoding

c)

form

d)

organization

78.

Which is said to exist when it is virtually impossible for the sender to be aware of a receiver's response?

a)

nonverbal feedback

b)

verbal feedback

c)

zero-feedback

d)

both A&B

79.

Silence in communication generally has no meanings

a)

True

b)

False

80.

Uninteded meanings are created when the verbal symbols are contradicted by the nonverbal cues

a)

True

b)

False

81.

Communication is more than just talking face to face.

a)

True

b)

False

82.

Communication is always a (a)   way process.

83.

Of the following which is not a nonverbal communication?

a)

eye contact

b)

verbally talking

c)

arms crossed

d)

nail biting

84.

Is email a method of communication?

a)

Yes

b)

No

85.

What is the primary purpose of communication?

a)

To send messages between senders and receivers

b)

To establish contact between senders and receivers

c)

To use technology

d)

To sell commodities

86.

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

a)

good

b)

misunderstood

c)

effective

d)

confusing

87.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called (a)   communication.

88.

These are the information, ideas,or thoughts conveyed by the speaker in words or in actions. (Element)

(a)  

89.

This is the recipient of the message, or someone who decodes the message.

(a)  

90.

These are the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed.

(a)  

91.

These are the reactions, responses, or information provided by the receiver.

(a)  

92.

Which element refers to the setting, scene, and expectations of the individuals involved?

(a)  

93.

In which of the following situation is a verbal communication necessary?

a)

Calling someone on the phone

b)

Listening to a radio program

c)

Hurrying to your classroom

d)

Running to a track meet

94.

Maria has a habit of ignoring the messages of her classmates. Which of the following elements is usually missing from interactions with Maria?

a)

channel

b)

participation

c)

context

d)

feedback

95.

Which one of the following is the best explanation of noise in the context of communication?

a)

Any audible sound

b)

A sound that interferes with a communication

c)

Anything that interferes with the communication and its interpretation

d)

a sound that animals produce

96.

Communication is ___________.

a)

a process.

b)

a continuous conversation.

c)

infinite.

97.

Communication can be expressed through words (non-verbal), actions (verbal), or both at the same time.

a)

True

b)

False

98.

Which are the correct ones?

a)

The speaker also decodes a message in a one-way process of communication.

b)

The receiver encodes his ideas in a transactional process of communication.

c)

Through sound waves, a speaker and a receiver can communicate.

d)

Shannon-Weaver model is a two-way process of communication.

99.

The elements of communication.

a)

Context

b)

Barrier

c)

Feedback

d)

Channels

e)

Content

100.

Remember this sentence because this will be shown only once as this will show for 5 items.


"Yesterday, Maria was listening to an instrumental music, Carlo talked to her, but Maria didn't hear him and Carlo walked out."


Who was the receiver of the sentence?

a)

Maria

b)

Carlo

c)

Instrumental Music

101.

The sentence is a two-way process of communication.

a)

True

b)

False

102.

Maria listened to an instrumental music that only means the situation was a Shannon-Weaver model.

a)

True

b)

False

103.

Carlo walked out.

a)

Feedback

b)

Decoding

c)

Encoding

d)

Message

104.

What was the barrier of the situation?

a)

Carlo walked out.

b)

Maria was listening to an instrumental music.

c)

Maria didn't hear Carlo.

105.

Using layman's terms is a barrier.

a)

True

b)

False

106.

The use of clichés is an example of jargon.

a)

True

b)

False

107.

Which are the environmental noises?

a)

Your Mom's words of wisdom

b)

Car's beeping

c)

Rail traffic

d)

Whispering

108.

If someone is sleepy during a seminar is a type of what barrier?

a)

Use of Jargon

b)

Lack of confidence

c)

Emotions

d)

Noise

109.

Communication is a process of (a)   and conveying messages or information from one person to another.

110.

Barrier is the factors that affect the flow of _____________.

a)

Messaging

b)

Communication

c)

Sharing

d)

Information

111.

I prefer face-to-face conversation __________ video call.

a)

A. to

b)

B. on

c)

C. of

d)

D. with

112.

There is no school teaching netiquette __________ we should learn it.

a)

A. or

b)

B. so

c)

C. but

d)

D. because

113.

Non-verbal __________ is popular in our daily life.

a)

A. communicate

b)

B. communication

c)

C. communicative

d)

D. communicating

114.

With multimedia, we can have __________ to the latest news in the world.

a)

A. access

b)

B. message

c)

C. language

d)

D. landline

115.

Have you ever talk with stranger in a chat __________?

a)

A. house

b)

B. room

c)

C. area

d)

D. neighbor

116.

You shouldn’t believe in things in the __________ world.

a)

A. real

b)

B. cultural

c)

C. body

d)

D. cyber

117.

Communication __________ occurs when two people don’t understand what each other is talking about.

a)

A. breakout

b)

B. breakdown

c)

C. breakin

d)

D. breakoff

118.

Could you tell me how many __________ channels are there in daily life?

a)

A. communication

b)

B. world

c)

C. conference

d)

D. difference

119.

They hold video __________ when the attendees are far away from each other.

a)

A. room

b)

B. media

c)

C. conference

d)

D. board

120.

I tried __________ her by phone but the line was busy

a)

A. reach

b)

B. to reach

c)

C. reaching

d)

D. reached

121.

Could you name some language __________ when talking to a people from different culture?

a)

A. messages

b)

B. barriers

c)

C. texts

d)

D. mails

122.

Today there are many different ways to communicate ________, including social networking, chat, VoIP and blogging.

a)

A. verbal

b)

B. telepathy

c)

C. social

d)

D. online

123.

Less people write _________ mails now than 20 years ago.

a)

A. snail

b)

B. social

c)

C. nonverbal

d)

D. body

124.

Although having some cultural _________, we got on quite well(hợp nhau).

a)

A. barriers

b)

B. languages

c)

C. differences

d)

D. medias

125.

Social networks _________ both advantages and disadvantages.

a)

A. has

b)

B. gets

c)

C. comes

d)

D. plays

126.

Why do we need to communicate?

a)

Speak a foreign language

b)

Share information

c)

Cannot hear or see

127.

What is the definition of transmitting?

a)

Means to send from one to another

b)

Understands the exact information

c)

Occurs only if the receiver understands

128.

What is communication?

(a)  

129.

Choose which image is an example of electronic communication.

a)
b)
c)
d)
130.

What are the 5 communication channels?

a)

Sight, eyes, mouth, nose, fingers

b)

Eat, love, smell, taste, hear

c)

Sight, hearing, touching, smell, taste

d)

Hearing, ears, mouth, nose, taste

131.

Sign language and written language are examples of signals used to communicate

a)

True

b)

False

132.
a)

Television

b)

Telephone

c)

Radio

133.
a)

Newspaper

b)

Movies

c)

Radio

134.
a)

Telephone

b)

Newspaper

c)

Movies

135.
a)

Radio

b)

Telephone

c)

Television

136.
a)

Movies

b)

Radio

c)

Laptop

137.
a)

Mobile phone

b)

Movies

c)

Television

138.
a)

Magazine

b)

Radio

c)

Telephone

139.
a)

Satellite

b)

Laptop

c)

Newspaper

140.

Why means of communication important for us?

a)

To learn more about outer world

b)

To understand each other better

c)

To bring people closer

d)

All of these

141.

In the model of the communication process, ____ occurs when a message is put into a written, verbal or symbolic form that can be recognised and understood by the receiver.

a)

encoding

b)

decoding

c)

transmission

d)

feedback

142.

In the model of the communication process, ____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

a)

encoding

b)

noise

c)

transmission

d)

feedback

143.

Noise can occur when:

a)

the sender isn’t sure of what message to communicate

b)

the message is not decoded properly

c)

the message is not encoded properly

d)

all answers are correct

144.

The three formal communication channels in organisations are categorised as:

a)

downward, horizontal and upward

b)

hierarchical, functional and organisational

c)

horizontal, vertical and grapevine

d)

upward, dyadic and downward

145.

Which of the following statements about informal communication in organisations is true?

a)

The informal communication channel is also called the conduit.

b)

Informal communication channels are primarily developed as a way to handle management that is perceived as the enemy

c)

Information carried by informal communication channels is estimated to be 75 to 95 per cent accurate.

d)

The best management strategy to controlling informal communication is to withhold information they wish to keep from employees.

146.

____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behaviour.

a)

Downward guidance

b)

Coaching

c)

Counselling

d)

Leading

147.

____ is communication with someone about non-job-related issues that may be affecting or interfering with the person's performance.

a)

Coaching

b)

Leading

c)

Counselling

d)

Directing

148.

Kinesics and paralanguage are two kinds of:

a)

communication channels

b)

perceptual errors

c)

verbal communication

d)

non-verbal communication

149.

Written communication would be preferable to oral communication when:

a)

immediate feedback is needed

b)

messages are complex and ambiguous

c)

messages are emotion laden

d)

messages are very simple

150.

____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you have accurately heard what he or she said

a)

Hearing

b)

Dyadic communication

c)

Active listening

d)

Empathetic listening

151.

In the perceptual process, ____ is the process of remembering interpreted information.

a)

interpretation

b)

retention

c)

attention

d)

organisation

152.

In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli.

a)

retention

b)

organisation

c)

interpretation

d)

attention