Who came up with a sequential theory on group/team dynamics?

What is the first stage of Tuckman's team dynamic?

What is the second stage of Tuckman's team dynamic?

What is the third stage of Tuckman's team dynamic?

What is the fourth stage of Tuckman's team dynamic?

What is the fifth stage of Tuckman's team dynamic?

Who introduced a communication cycle, that can be helpful in understanding in why communication breaks down in healthcare settings?

What are the stages of Argyle's communication cycle?

Who introduced a 'hierarchy of needs' that can be used to guide healthcare practice?

Before a service user or patient feels safe, what needs must be satisfied first?

At which level in the 'hierarchy of needs' can a service user or patient can discuss their needs, be creative and accept themselves fully?

Whose reflective model has 3 stages: What?, So What?, Now What?

Why is it important for healthcare professionals to reflect on their interpersonal skills?

How often do nurses and midwives have to reflect on their practice, in order to 'revalidate' and maintain their registration with the NMC?

In healthcare, people we may interact with include,,,,,,,,,,?,

(choose the most unlikely answer)

Showing empathy, respect, compassion, a good attitude, good communication skills are all examples of interpersonal skills?

Therapeutic relationships involve ...........???? ( choose more than one answer)

Interpersonal issues that may arise in healthcare include ...??

Having good interpersonal skills enables to work well as part of a team and deliver quality care?

Interpersonal skills are the skills required to interact and build relationships with others?

Which of the following statements DOES NOT apply to IQ?

Which of the following are Goleman's EQ components?

The ability to stick with something.

Often it's important to express how you feel. But managing your reaction means knowing when, where, and ___________ to express yourself.

Emotional intelligence is something that develops as we get _________________.

Which stage of negotiation do many people consider the most important part of the process:

Your coworker Tim tells you that he has been experiencing a lot of stress at work lately. What is the best

advice that you could give Tim that may help him more effectively manage his stress on a daily basis?

Eric sends staff members an email stating that their department's performance during the third quarter

exceeded the company's goals, so each of them will receive a $200 bonus. What technique is Eric using

to motivate staff members to continue the good work?

A serious disagreement or argument

Something that blocks your way

Assistance provided by a company for people who buy their products

Empowerment skills is perceived differences resulting in some form of interference or opposition.

In order to make empowerment effective the leader need to clarify the assignment.

Empowerment not allow employees to make decisions.

Relationship conflict relates to the goals and content of the work.

Traditional view of conflict assumes that all conflicts is not bad and must not be avoided.

Human relations view of conflict argue that conflict is natural and inevitable.

_______________ is the process in which two or more parties have differences preferences must make a joint decision and come to an agreement.

___________________ can be defined as a set of abilities that enable an individual to interact with audience, transmit the messages with clarity, engage with audience and interpret and understand the mindsets of the listeners.

__________________ is a perceived differences resulting in some form of interference or opposition.

______________________ sometimes call as delegation and it's the assignment of authority to another person to carry out specific activities.

Communication process involve the transfer and understanding of meaning from one person to another.

Encoding is the process by which the receiver interprets the message.

Information overload happen when the amount of data that can be processed is exceeded.

The element of channel in the communication process is to checking how successful a message has been transferred.

Organizational intranet is an organizational communication network that uses technology, but is accessibility only by organizational employee.

Decoding is a step in the communication process which is carried out by the _______________.

When an employee tells his or her manager exactly what the manager wants to hear, the employee is ____________ the information.

The ___________ is the carrier of the message of the means by which the message sent.

The process by which the receiver interprets the message and translate it into meaningful information is called _______________.

Which of the following choices correctly identifies the basic components of the communication process?

The four elements of communication are:

You can help control prejudice by:

Good listening skills include:

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.

In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.

Having a face-to-face conversation with your friend is an example of what type of communication?

You meet with your group mates to talk about your project. What type of communication do you have?

In this principle of communication, all elements interact and affect each other.

Essence of communication is

How we sit, stand, and use facial expressions all send nonverbal messages.

Emotional intelligence is ________________________________.

A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.

Communication is a _____-way process or exchanging of information between the sender and the receiver of the message.

___________ is a the process of exchange of information, ideas and feelings between two or more people through verbal or non- verbal methods.

It is a spoken exchange of thoughts, opinions and feelings.

Interpersonal communication is dyadic in nature but it is often extended to a small group such as family. Dyadic in nature means?

These are an examples of conversation EXCEPT.........

Emotional barrier happens to most of us 

Perceptual is not a barrier in communication 

The four elements of communication are:

You can help control prejudice by:

Good listening skills include:

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

How we sit, stand, and use facial expressions all send nonverbal messages.

What emotion are the eyes showing?

What emotion are the eyes showing?

Listening improves business by

For the activity described, indicate the direction of the formal communication.

Human Resources sends an email to all employees to clarify the casual Friday policy.

For the activity described, indicate the direction of the formal communication.

A sales manager prepares a weekly sales report to submit to the division vice president.

old ways of communication:

Choose all you need ................... to send a letter.

when you speak with your friends , this is ................... communication.

When you talk to the seller, this is ....................... communication.

Emotions ...........

Talking is............ communication

when you speak to the seller, this is ................... communication.

Business communication is ___________.

What is informal communication?

Which communication style is a structured and official flow of information?

What type of communication does the picture describe?

What is non-verbal communication?

A video chat with your best friend.

It involves personal and ordinary conversations with friends, family members, or acquaintances about anything under the sun.

You are Inviting your old teacher to an event to give a short speech for 10 minutes. What type of email are you going to send?

10. Delivering a formal speech takes the longest time of preparation.

An insurance agent convincing a customer to avail of life insurance.

Monica shares her personal frustrations with Chandler.

Phoebe shares her insights on how to live peacefully despite a

complicated life.

The geometry teacher lectures about mathematical concepts.

Clean the room, then you can go to the mall.

Very nice! Keep up the good work.

You really need to take 3 glasses of milk a day in order to keep the baby healthy.

What communication function is presented in this image?

What communication function is presented in this image?

What communication function is presented in this image?

What communication function is presented in this image?

What communication function is presented in this image?

Don't be afraid to fail because we strive for progress, not perfection.

The one who sends the message.

The process of converting the message into words, actions, or other forms that the speaker understands.

Interference that keeps the message from being understood or correctly interpreted by the receiver.

The means or way on how the sender sends the message to other person.

It is caused by people’s emotional response / reaction to words.

The receiver’s response to the message he/ she received.

It is the process to converts those words into thought to understand the message.

The process of interpreting the encoded message of the speaker by the receiver

Is made up of ideas and feelings that sender-receivers want to share.

A communication barrier causes enhances the communication process.

Barriers caused by both sender and recipient can result from:

Distortion occurs only when a message is being decoded.

Barriers that lead to negative communication experiences very rarely lead to negative consequences for the patient

One way a message may be unclear for the receiver is if there is a difference between verbal and non-verbal cues

One way to help you build credibility is through effective nonverbal communication.

There are certain words that are only appropriate at certain times and places.

To achieve clarity, we must speak the same language as our listeners.

The use of too many fillers can distract your listeners.

Verbal communication is better than nonverbal communication.

When you talk to others, you should not assume too quickly that they understand the

message that you convey.