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Front Office Operations Trivia Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which hotel was the staff working for?

a)

ARDE

b)

BRDE

c)

CRDE

d)

DRDE

e)

ARDE

2.

What was the lady guest looking for when she approached the front desk agent?

a)

Bracelet

b)

Necklace

c)

Ring

d)

Watch

3.

What time did the lady guest mentioned she left the room in the morning?

a)

0800hrs

b)

0900hrs

c)

1000hrs

d)

1100hrs

4.

How many Security Managers were there to sweep the room?

a)

1

b)

2

c)

3

d)

4

5.

What did the Front Desk Agent offered the lady guest when she said she was hungry?

a)

All Day Dining Restaurant

b)

Chinese Restaurant

c)

Indian Restaurant

d)

In Room Dining

6.

What room was the lady guest in?

a)

250

b)

251

c)

350

d)

351

7.

How long did the male guest waited for his bags?

a)

20 minutes

b)

25 minutes

c)

30 minutes

d)

35 minutes

8.

What is the color of the luggage as mentioned by the male guest?

a)

Red

b)

Blue

c)

Green

d)

Black

9.

What is the name of the male guest and his room number?

a)

Mr Loo, #1501

b)

Mr Low, #1501

c)

Mr Woo, #1510

d)

Mr Wu, #1510

10.

What did the front desk agent arrange for the male guest as a form of service recovery to get to his meeting & what time?

a)

Hotel Car, 5.30pm

b)

Private Taxi, 6.30pm

c)

Limousine Taxi, 6.30pm

d)

Grab Car, 5.30pm