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WorksheetsManagement and Managing Quiz
Total questions: 18
Worksheet time: 15mins
Which is NOT a type of planning used by management?
Long-term
Strategic
Short-term
Deliberate
Which is an advantage of a tall organizational structure?
Gives employees more responsibility.
Provides more opportunities for advancement.
Costs the organization less money.
Gives managers numerous direct reports.
An example of leading and directing would be
inspecting products to ensure quality.
being promoted to senior manager.
using alarms, alerts, and reminders.
being named the top employer in the state.
An example of a long-term plan would be
opening a new location.
winning a sporting event.
doing inventory.
None of the above.
One of your team members confides to you that he is really struggling with the new support system. What should you do?
Schedule time to help him use the system until he is more comfortable.
Reassign him to new responsibilities that are more comfortable for him.
Encourage him to speak to human resources about other opportunities.
Which is an advantage of a matrix organization?
Provides more opportunities for advancement.
Employees can work on projects they are interested in.
Makes it harder to expand the organization.
Allows organizations to be more self-sustaining.
A member of your team comes into your office upset that she may be losing her job in a buyout. You are leaving for a meeting with your boss. What should you do?
Explain that it is unlikely she or anyone else will lose their job.
Offer her a tissue and tell her she can use your office while you are gone.
Encourage her to come in and listen carefully to her concerns.
Ask her to make an appointment and come back later in the day.
An example of a strategic plan would be
winning a sporting event.
doing inventory.
earning extra money.
retiring with no debt.
An example of evaluating and controlling would be
performing employee reviews.
being asked to chair a new committee.
being named the top employer in the state.
using color-coded file folders for different subjects.
You are in a local restaurant when you overhear two of your employees gossiping about a situation with a customer. What should you do?
Remind them that discussing customer issues may be a violation of company policy.
Call human resources when you get back to the office to report their conversation.
Ignore them since they are on their lunch break they can discuss whatever they want.
Offer them the facts so they understand what is really happening with the customer.
A new customer calls to compliment you on the service she received from one of your team members. What should you do?
Thank her and then compliment the employee she named.
Thank her and tell her you look forward to serving her again.
Thank her and mention her call and comments at the team meeting.
None of the above.
One of your regular customer calls to complain that her take-out order was incorrect and she was double charged for an item she didn't' receive. What should you do?
Apologize and tell her you hope she'll order again.
Apologize and offer her a coupon for 50% off her next order.
Find out who messed up the order and make them pay for it.
Speak to all of the workers about checking orders.
An example of evaluating and controlling would be
being named the top employer in the state.
using alarms, alerts, and reminders.
being promoted to senior manager.
inspecting products to ensure quality.
You are about to start a meeting with your team to announce the winner of the employees of the quarter award when you find out your company is being bought out. What should you do?
Remind your team not to spread any rumors and then announce the recipient of the employee of the quarter award.
Begin with the planned award announcement and then remind your team not to spread any rumors.
Delay the meeting until you have more information on the buy-out so you can give everyone the facts.
Announce the company buy-out before rumors can spread then announce the recipient of the employee of the quarter award.
An example of managerial organizing would be
being named the top employer in the state.
performing employee reviews.
being asked to chair a new committee.
using color-coded file folders for different subjects.
An example of leading and directing would be
using color-coded file folders for different subjects.
being named the top employer in the state.
being asked to chair a new committee.
performing employee reviews.
An example of a short-term plan would be
graduating from college.
being named the top employer in the region.
hiring staff to support the holiday rush.
Which is an advantage of a flat organizational structure?
Makes it easier to train employees.
Allows management to spend more time with employees.
Gives employees more responsibility.
Provides more opportunities for advancement.
