WorksheetsTeam Huddle Apr 30 - 2021
Total questions: 8
Worksheet time: 5mins
If a customer did not want to provide his/her information for a product recommendation, where do I save my case?
No need, case should be documented properly though
In the account that shows up with 8x8 phone
In a Male/Female not provided account
In a guest account
What do I need to check if a SHIPT order was placed yesterday in GNC.com and it has not been delivered?
Check the tracking number and appease shipping fee if needed
Check the hour the order was placed and appease shipping fee if needed
Refer to SHIPT Customer Service
Call the store and inform to ship it
What do I need to tell the customer after submitting a cancellation request?
To expect a confirmation email in the next 24 hours with the cancellation of the order
To call us back in order to make sure it was actually canceled
To submit my case to the refund/reship queue with the correct template
To notify this is not guaranteed and he/she will receive an update email in the next 24 hours with a new update
Which of these pieces of information is necessary when logging a case for Quality Control? **Multiple answers
Date of expiration
Date of purchase
Item number
Lot number
Pictures
My hold time cannot exceed 2 minutes by any reason. The only exception is when I am sending a Secure Link
True
False
The best recommendation if an ADAS order was failed to process due to payment errors is to cancel it and renew it with a manual ADAS order placed from scratch.
True
False
If a SA calls to update shipping address on a customer's account, I cannot do this and I need to speak directly to the customer
True
False
If my TL/T2 needs me on coaching, I need to
Take 5 more calls and respond to him/her
Close Slack so they don't bother me
It's my lunch time, so I go to lunch and answer when I come back
Wait until I end my call, be aware of Slack updates and respond to him/her to change Aux to coaching
