WorksheetsLost and Found
Total questions: 10
Worksheet time: 20mins
Can you look for the Lost and found items in WT?
Yes
No
Maybe
All of the above
If a passenger leaves an item behind on a flight coming in to LAX or SFO, what would you inform the passenger? what action would you take?
Take the required information from the customer and tell them we will get back to them
Tell the passenger we can't help them.
Tell the passenger to contact the airport directly
Hang up the call
What does DFP stand for ?
Disk Fault Prediction
Designated Finishing Point
Display Found Property
Public Finance Decision
What does FP stand for?
Found Property
Fair Play
Favorite Person
Fan Page
A passenger flew in LHR Airport and left his phone on the flight. How will you help him?
We can't help him
It may have been picked up by another passenger
CBS agent must give the pax the link https://lhr.lostandfoundsoftware.com/org/lhr
We will inform him that he should have not left his phone onboard
If a passenger wants the Lost and Found item delivered to them, who will pay for the delivery?
Aer Lingus
Ground Staff
Passenger
Pilot
If a passenger travelled to LAX with Aer Lingus and left his jacket in the airport, what would you advise the passenger?
Buy a new Jacket
Send him an email through the software link
We will check if the item was found and get back to them
Go back on the flight and check if its there
What does DF stand for?
Dear fiance
Date Found
Deferred Grade
Diary Free
A passenger's final destination was Dublin with Aer Lingus. He left his Laptop on the flight and he contacts you. What will you advise the passenger?
The Laptop wasn't found
The airline is not responsible for things the passengers leave on the flight
Ask the passenger to log onto smartecarte.ie
Hang up the call
How long are Lost and Found items kept?
20 Days
5 Days
30 Days
21 Days
