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WorksheetsBUSINESS CORRESPONDENCE -Assessment
Total questions: 10
Worksheet time: 5mins
Which type of correspondence refers to the communication of common matter to many persons or firms. Circulars, notices of tenders, change of address, an opening of the new branch come under this category.
Personalized correspondence
Cellular correspondence
Routine correspondence
Sales correspondence
What is business correspondence?
the exchange of information in a written format for the process of business activities.
The flow of information between employees, departments, branches, and units of the same company.
is a written form of communication between two parties.
The communication between the two organizations or between the organization and a client comes under external correspondence
It contains the return address with the date on the last line. Sometimes it is necessary to include a line before the date with a phone number, fax number, or e-mail address.
Inside address
Salutation
Letterhead
Body
It refers to the writers formal greeting to the reader.
Date
Inside address
Salutation
letterhead
It is made up of one or more paragraphs in which the main idea of the letter is relayed.
salutation
letterhead
body
paragraph
It refers to the correspondence based on emotional factors. Letters of the request, recommendation, and congratulations .
Cellular correspondence
Personalized correspondence
Sales correspondence
Routine correspondence
The following are examples of internal correspondence EXCEPT.
Memo
Dismissal letter
Discount letter
promotion letter
What is external correspondence?
The communication between the two organizations or between the organization and a client.
Any communication related to sales . Not only concerned with the sales of product or services but encompasses many other activities.
The communication of common matter to many persons or firms.
The flow of information between employees, departments, branches, and units of the same company.
It helps in creating goodwill between a business and a customer.
Formal communication
Maintaining proper relationship
creating and maintaining goodwill
Serves as evidence
It refers to the correspondence on routine manners. A correspondence made for inquiries, orders, replies, acknowledgments, invitation, and appointment letters
Personalized correspondence
Routine correspondence
Internal correspondence
External correspondence
