WorksheetsCoffee Break Leadership Edge 2019 Innovate
Total questions: 7
Worksheet time: 3mins
These are long-held beliefs in leaders, companies, and industries that are no longer true and stifle creativity and the ability to change.
Orthodoxies
Heterodoxies
False principles
None of the above
Select the THREE phrases that describe what INSIGHTS are.
Facts or data
The 'why' behind behaviours
New discovery or hypothesis
Customer wish lists and wants
Forward-looking 'bets'
This is a tool to help better understand customers to generate new insights through understanding what the customer thinks, feels, hears, sees, says, and does.
Johari's window
Empathy map
VUCA
Porter's 5 forces
Which of the following is the first step in the reframing process?
These are steps 2 and 3:
2) Ask yourself, "What if this is no longer true?"
3) Ask yourself, "What new possibilities and questions emerge?"
Choose a fact about the business that you wish was different
Outline the current business strategy
Select an orthodoxy that you want to challenge
This is a tool for generating new questions against a problem to avoid jumping to solutions too quickly.
Scenario Thinking
Question Sprint
5 Whys
Select the TWO core components of our brand promise.
Respect
Innovation
Trust
Performance Excellence
Who has the power to make a difference in evolving our brand?
Senior leadership only
Marketing function only
Everyone at Verizon
