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WorksheetsMSE - MID TERM - PART 1
Total questions: 10
Worksheet time: 5mins
TRUE OR FALSE: The three key elements of a service product are Core Service, Supplementary Service, and Delivery Progress.
TRUE
FALSE
TRUE OR FALSE: Pure service products are hard to evaluate.
TRUE
FALSE
TRUE OR FALSE: Because pure service products are hard to monitor, low quality control problems are experienced.
TRUE
FALSE
TRUE OR FALSE: Mass Service has a high degree of personal interaction and customization, and high in labor intensity
TRUE
FALSE
TRUE OR FALSE: Core service is not enough for you to get what you want from a certain product.
TRUE
FALSE
TRUE OR FALSE: Service Shops has a high degree of personal interaction and customization and low labor intensity.
TRUE
FALSE
TRUE OR FALSE: Core service adds value and provide points of differentiation.
TRUE
FALSE
TRUE OR FALSE: Billing is part of the supporting/enhancing services.
TRUE
FALSE
TRUE OR FALSE: Pure goods products have no time criteria?
TRUE
FALSE
TRUE OR FALSE: The flower of service model was created by Jamie Lovelock.
TRUE
FALSE
