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WorksheetsConfidence Communication
Total questions: 73
Worksheet time: 42mins
communication is the act of transmitting and receiving ___
Money
Award
Property
Information
'Hello Manoraj', This is basavaraj , I received the letter on Mahatma by courier yesterday. In this conversation who is the receiver of the message ?
Manoraj
Basavaraj
Courier
mahatma
Which one of the following is not an oral communication ?
Discussion
Speech
Facial expression
Presentation
which one of the following is written communication ?
speech
Discussion
action
Report
which one of the following is not a part of 7C's of effective communication?
Concise
Correct
Clear
Comfort
Listening to songs only belongs to ___
Critical listening
therapeutic listening
appreciative listening
comprehensive listening
which one of the following is a barrier to speaking ?
Confidence
Nervousness
Calmness
Friendliness
Communication that involves exchanging of information without use of words is called ?
Verbal communication
written communication
Non verbal communication
pictorial communication
which one of the following is not a means of communication
Phone
SMS
Bus
Expansion of SMS
simple message service
short mail service
simple memo service
short message service
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
In this principle of communication, all elements interact and affect each other.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.
good
misunderstood
effective
confusing
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
65% of communication is ______________________.
verbal
nonverbal
True or False?
Sometimes our body language can send a message that is different from what we meant to say.
True
False
What is a misunderstanding?
when two people agree on something
when someone takes something in a way that it was not meant to be taken
a fight
a disagreement
What is one way to avoid a misunderstanding?
send the same verbal and nonverbal message
be specific
ask questions
all of the above
True or False?
Asking questions dramatically improves your understanding.
True
False
What is the player's name on first base?
What
I Don't Know
Who
What is the player's name on third base?
What
I Don't Know
Who
"Could you please stop tapping your fingers on the table? It is making it hard for me to concentrate."
Aggressive
Passive-Aggressive
Assertive
Passive
"WHY are you moving so slow? Get out of my WAY!!!"
Passive
Assertive
Passive-Agressive
Aggressive
"Yeah, sure, whatever."
passive
assertive
passive-aggressive
aggressive
"I cannot believe you did that, you are so dumb."
passive
passive- aggressive
aggressive
assertive
"You know if you were really my friend you would let me copy your homework. I didn't have time to do mine."
aggressive
passive
passive-aggressive
assertive
"OK, I'll do the entire project." You don't want to hurt anyone's feelings.
passive
aggressive
passive-aggressive
assertive
"No, I am not comfortable doing that."
passive
passive-aggressive
aggressive
assertive
"Oh wow, this is soooooo much fun" said with sarcasm.
assertive
passive-aggressive
passive
aggressive
Not speaking up when someone is being unkind to you and it is really bothering you.
passive
assertive
aggressive
passive-aggressive
This is the communication style that you should always strive for:
passive
assertive
passive-aggressive
aggresive
Communication can be defined as the exchange of information, feelings, thoughts and ideas.
True
False
What is this called?
cell phone
telegraph
television
radio
What are these called?
newspapers
magazines
movies
books
What is this type of communication called?
fingers
hands
sign language
picture
What are these called?
books
letters
movies
magazines
What is this called?
sign language
acting
body language
talking
What type of communication do you see in the picture?
worrying
thinking
speaking
smiling
What type of communication is this?
verbal
nonverbal
What type of communication is this?
verbal
nonverbal
What type of communication is this?
verbal
nonverbal
Non-verbal communication is never effective.
True
False
What are these?
Magazines
Letters
Newspapers
We can say that nonverbal communication is
Communicating using gestures
Using body language to convey information
Getting messages across through facial expressions
All of the above
Communication is defined as: the exchange of information, feelings, thoughts, or ideas.
True
False
One element of communication includes:
sender
smiling face
deaf person
Communication involves the following elements:
sender
message
receiver
feedback
all the above
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
Touch is a form of communication we talked about in class?
True
False
Which of the following is a barrier to communication?
Deafness
Blind
Aphasia
All the above
Claudia goes to the doctor's office with her 12 year old daughter. Claudia speaks only German. Her daughter speaks German and English. The doctor needs to explain, to Claudia, how to take her new medicine. Which of the following is the best intervention for the doctor to use in order to communicate this information with Claudia?
use written material
use a picture board
use a licensed medical interpreter
use her daughter to relay the information
Choose ALL the appropriate ways to overcome the communication barrier of a person with aphasia/speech impediment:
encourage them to take their time
ask short answer questions
speak slowly and clearly
use braille
Choose ALL the interventions you would use in order to communicate with a patient who is deaf:
use writing material
use sign language
use braille
face them so they can read your lips
In some cultures it't not acceptable to look another person in the eyes. They consider it rude.
True
False
It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:
True
False
Active listening involves:
asking questions
repeating back what the other person said
making eye contact
all the above
When communicating with someone whose in a psychological crisis it's important to:
not tell them they're wrong
remain professional and calm
avoid arguing with them
all the above
Communication involves conveying a message from one person to another through:
writing
speech
tone of voice
all the above
Effective communication involves:
speaking
listening
facial expressions
all the above
Assertive speakers are those who share honest expressions of his/her own feelings, needs and wants while respecting those of others:
True
False
Examples of effective listening skills include:
eye contact
facing the person who's speaking
asking questions
all the above
Which of the following are examples of poor listening skills: (choose all that apply)
looking at the floor while someone is speaking to you
texting on your phone
making eye contact
asking questions
Effective communication skills are only important now, while your in school:
True
False
Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:
True
False
