WorksheetsDTW Quiz 1
Total questions: 16
Worksheet time: 12mins
True or False:
DTW stands for Deliver The Wow
True
False
I do not need to wear a mask when _______.
I am working
I am resting during break time
my outlet is an outdoor space
I am eating/drinking during break time.
I must wash my hand with Soap _______ .
Every 1 hour and as per required
Every 2 hour and as per required
Every 3 hour and as per required
As and when my hands are dirty.
True or False:
High Touch Surfaces need to be disinfected/sanitised every hour.
True
False
What types of masks can i wear at work?
(HINT: More than 1 correct answers)
I should not go to work if I am ____.
(HINT: More than 1 correct answers)
Feeling unwell
Having cough
Feeling well
Having sore throat
Having flu-like symptoms
What is our Pride Mission?
(a)
All confirmed full-time staffs are entitled to (a) % discount.
True or False:
I will receive Warning Letter if I violate any regulations and the 3rd Warning will result in Termination.
True
False
How do you handle an upset customer?
LAST (Laugh, Apologise, Solve, Thank)
LAST (Listen, Apologise, Solve, Thank)
LAST (Listen, Assume, Solve, Thank)
LAST (Listen, Apologise, Show, Thank)
True or False:
Long pants/jeans should be below ankle.
True
False
How do you answer an outlet phone call?
Ask the caller who they are looking for right away
Answer with a simple 'Hello'
Transfer all calls to SIC
Greetings, store name and staff name
If a customer said they ordered the drink with topping but there's no topping, what should staff do?
Check if they did ordered with topping, if yes, make another drink with topping.
Immediately make a new drink with no questions asked
refused to check their drink and assure that it is correct.
Scold other colleagues for making the wrong drink
Standard Grooming:
Fingernails need to be _______?
(HINT: More than 1 correct answers)
Trimmed
Dirty
With nail polish
Long
Clean
Standard Grooming:
Are staff allowed to wear big/dangling earrings?
YES
NO
I Don't Know
Customer Service:
The first step to deal with upset customers is to ___________.
(HINT: L_____, Apologize, Solve, Thank)
(a)
