Worksheets2ndary services Quizz
Total questions: 10
Worksheet time: 5mins
Towing a vehicle from a tow yard or impound lot is a
Simple Secondary Service
Complex Secondary Service
Standard Secondary Service
Automatic Secondary Service
Impound fees are
Fees charged by an impound lot to release a vehicle
Fees charged by a tow provider to pick up a vehicle
Fees charged by an impound lot to the police
Fees charged by the police to have a car removed from an accident.
What tool do we use in Omni for a breakdown of the fees?
Pick up logistics card
Impound fee calculator
Comments for rescue associates
Claim number
Complex secondary services get to you from
An email from the claims adjuster
A phone call from the customer directly
In a digital way from the secondary web portal
A phone call from the impound lot
The delivery goals for complex secondary services are between
6 am to 5 pm Central time
Every day in the mornings
Before 2 pm local time
6 am to 5 pm local time from the pickup location
What is the most important information you need to verify for the release of a vehicle?
Year make and model of the vehicle
Documentation and fees
Pickup and drop off location
Name of the Customer and Adjuster
Who can give you green light to cancel a service?
The team leader
The impound lot
The traffic team
Your coworker
Credit card charges fees must be
Added in the impound calculator
Paid by the provider
Ignore and continue
added to the provider's fees
You can pay the impound lot fees
Using V-pay credit card
Customer will pay directly to the impund lot
By sending a check via email
by sending a check via Fax
If an impound lot only accepts check or cash you can
Ask the provider to pay in our behalf
Send a check via Snail Mail (regular Mail)
