WorksheetsGerber
Total questions: 9
Worksheet time: 5mins
1. What service is only offered for Medium and Heavy duty only?
Tire Change
Original Engine Manufacturer (OEM) Transfer
Jumpstart
None of the Above
What type of Equipment for towing requires an MDHD MOD approval?
Flatbed
Lowboy
Landoll
B and C
What is the difference between a Wheel Lift and Wheel Lift with Dollies?
Wheel lift leaves two tires on the ground and wheel lift with dollies picks all four tires up
Nothing is different both can tow vehicles the same
Wheel lift is for Light Duty Only
Wheel lift with dollies is for Medium Duty Only
If you are ever in doubt on what type of equipment to use for a fleet dispatch who should you reach out to?
Team Lead and then MOD
MOD directly
Team Lead Only
Make an educated guess
Where do Rescue Associates find the toll-free number to use for Omni account search?
Ask the Customer
Call Customer Service
LCD Readout
None of the Above
If the Customer is pulling a trailer is covered under the program?
Only if it has its own policy/account
No, they would need to pay the Provider directly
No, they will need to secure service on their own
Yes, it is covered
What does Insurance Pay Per Use cover for Towing?
Unlimited towing to the Customers requested facility
20 miles for Towing (any additional cost must also be paid by the Customer to Dispatch)
5 miles for Towing (any additional cost must also be paid by the Customer to the Provider)
15 miles for Towing (any additional cost must also be paid by the Customer)
Can the RA send an Automatic Dispatch if the service is for Medium duty and Heavy duty vehicles?
Yes, Automatic Dispatches are available if the Customer agrees to receive a text message
No, Automatic Dispatches are not available for Medium and Heavy Duty
vehicles.
The benefit limit for Gerber Fleet is?
Unlimited
Any amount of money that appears on the Customer Card in Omni
