Fact or Fiction: The CSS agents can use the word "Soft" while performing a credit check.

True or False: Family discount applies to customers adding a connected device such as Tablet/smartHub/drive + on an existing accoun

True or False: The family discount will automatically expire once the 2 years SA is completed.

How many voice mails are included in the koodo plans?

On TELUS easy payment, what lowers the sales tax amount?

True or False: On TELUS Easy Payment the customer pays for the sales tax on their phone device upfront, due to government legislation.

With the TELUS peace of mind and the peace of mind connect plans, customers who exceed their high-speed data allotment can continue to use data, but will see their speed reduced by up to 256 Kbps until their bill cycle resets.

A customer has signed up for one device. For how much family discount is he/she eligible?

True or False: The CSS agents can offer family discounts on BYOD plans.

True or False: It’s a TELUS business decision to introduce a mandatory Connection fee, which is charged with all activation's' and renewals transacted in assisting sales channels (i.e. in-store, door-to-door or call centre 28), except online via telus.com.

With the Easy payment for tablets, how much the customers can finance over a 2 year term?

How much data is included in the Tablet Peace of Mind Connect plan?

Select from the following IDs which are accepted for the Credit Check over the phone? Select all that apply.

What is the Credit limit for a credit class- X customer?

Fact or Fiction: As a temporary measure during COVID-19, if a customer has been verified on one line of business (LOB) i.e. residential service is activating a new service on another LOB and only has one piece of credit ID (credit card, SIN or DL), the CSS agents can accept a single piece of ID for a credit check.

When does billing starts for customers?

Where you can find shipping timeline information?

True or False: Customers need to insert their SIM cards into their new phones to receive the WNP 2FA message

For how long can customers keep their existing SIM cards when completing the port request.

fact or fiction : We can offer family discount in Voice olans for the eastern customers .

If the agents don’t promote the surveys on eligible calls, we risk missing out on a number of benefits. Select on all that apply.

The CSS agent sold two lines on a 2 year's SA. However, did not educate the customer about the $45 connection fee (did not mention, did not mention per device, offered to waive). What kind of compliance alert will be triggered?

Fact or Fiction: To avoid legal repercussions, it is mandatory for the CSS agents to educate the customer about the manufacturer's warranty and extended warranties.

Fact or Fiction: Koodo plans offer UL text, picture and video messages.