2. True or False: Implementation of an Enterprise Resource Planning system enables a company to achieve numerous business benefits through the creation of a highly integrated set of systems.

3. True or False: Explicit knowledge is more personal, experiential, hard to formalize, and is generally in the heads of individuals.

4. True or False: Knowledge that is easy to write down and codify is called tacit knowledge.

5. True or False: The chief knowledge officer is a top-level executive who helps the organization use a Knowledge Management System to create, store and use knowledge in order to achieve goals of the organization.

6. ________ knowledge is objective and can be measured and documented in reports, papers, and rules.

7. What are people who create, use, and disseminate knowledge called?

8. The ________ is a top-level executive who helps the organization work with a KMS to create, store, and use knowledge to achieve organizational goals.

9. What are secretaries, administrative assistants, bookkeepers, and similar data-entry personnel involved in a KMS called?

10. What component of AI is used to enable a computer chess game to become a better player after each match?

11. What component of AI is used for fingerprint analysis?

12. What type of system allows a machine to approximate the way humans see, hear, and feel?

13. A(n) ________ is a computer system that can act like or simulate the functioning of a human brain.

14. True or False: A genetic algorithm can be used to solve large, complex problem.

15. What participant in expert systems development is responsible for obtaining knowledge from the expert?

16. What part of the expert system allows the user to see why a particular conclusion was developed?

17. What is the term used to describe a collection of software packages and tools used to design, develop, implement, and maintain expert systems?

18. An area where Wi-Fi is accessible is known as a ________.

19. AIBO is an example of both ________ and ________.

20. A webpage that can be edited by several authorised people is known as a ________.

21. An online diary is known as a ________.

22. What is another name for electronic retailing?

23. What is an electronic forum where manufacturers, suppliers, and competitors can buy and sell goods, trade market information, and run back-office applications called?