Font size
WorksheetsMVBC After Sales Quiz
Total questions: 20
Worksheet time: 11mins
What are the 2 aftersales documents that we create on MVBC?
Service Order & Sales Order
Return Delivery & After Sales Delivery
After Sales Order & Return Order
Articles & Services
When creating a linked After Sales Order, what is the document/reference that we use upon creation on MVBC?
POS receipt
Food Voucher
Customer Particulars Form
Sales Order
When creating a manual Return Order, what is the document/reference that we use upon creation of manual Return Order?
Sales Order
POS receipt
Return Receipt
All of the above
Which statement is correct?
It is required to create a CRM case when creating After Sales documents on MVBC.
We process returns and Exchanges in Back Office.
We don't need to add services when creating an After Sales document.
Creation of ASO/RO is limited.
When can the RO be posted right away (For Change of Mind)?
After completing all the orders.
Once the Back Office Co-worker received the returned articles.
If the customers agreed and willing to be charged by the Return Delivery Fee.
If the customer is Angry.
What is the document that will auto-generate once we created an RO?
Sales Order
Return Receipt
Return Order
After Sales Order
Whos signature must be seen on Return Receipt?
Check out co-worker, Home Delivery co-worker & Security
Duty Manager, Shopping Experience Team Leader, Exchange & Return co-worker
Sales co-worker, Kitchen specialist and CCC agent
Back office co-worker, Recovery and TSP.
What is a reference article?
Articles that came from cash and carry items (e.g Market hall & Self-serve) which are included on the created Sales order.
Sales orders that came from E-Commerce.
Articles that are picked by ISL Headwaiter.
None of the above.
Linked ASO/RO comes from the posted/non posted (a) of the customer, while creating manual ASO/RO comes from the customers POS receipts.
True or False: We don't need to enter the Salesperson password to make changes on the after sales document.
True
False
True or False: The customer can choose from the system generated the earliest date and time upon adding delivery service on after sales document.
True
False
True or False: Recalculation of orders in MVBC is not that really necessary.
True
False
True or False: We are currently using NAV6 to process after sales documents.
False
True
What reason code should we use if the customer returns a damaged article?
25_02 - Product Quality, Defective Product
05_04 - Change of Mind, Impulse Buy
15_01 - Service Process, Handling Damage
None of the above
Which statement is correct?
You can post ASO right away even there is an amount to be paid by the customer.
A Customer Relations co-worker can waive any amount on MVBC.
You can create Linked ASO/RO through the customer's Sales Order.
None of the above
What process is used when a replacement item is also damaged?
1 - 1 Exchange
2nd Recovery
1st Recovery
Item Refund
True or False: The number of items on a Linked/Manual ASO cannot be edited.
True
False
In which tab on the Ribbon will you find the Re-calculate order amount function?
Home
Action
Navigate
Report
How many fast tabs can be seen on the MVBC interface?
1
2
3
4
How many letters/characters can be placed on the customer comment box?
250
300
150
200
