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WorksheetsDay 4 Review
Total questions: 13
Worksheet time: 7mins
For cruises departing from U.S. or Canadian ports, no guest under the age of ___ will be booked in a stateroom unless accompanied by an adult.
21
18
16
25
When booking a quad-occupancy stateroom, a crib can only be added if there is a fold out sofa-bed in the room.
True
False
By looking at the category code used for the stateroom we can tell by the number that a 2D is...
Double Occupancy (For 2 passengers or less)
High Occupancy (For 3 passengers or more.)
True or False?
Forms of payment we accept include Credit Cards, Debit Cards and Checks. (Checks, only if the guest insists and only if we have enough time for it to reach us in the mail.)
True
False
By looking at the category code used for the stateroom we can tell by the Letter that a 2D is in the following Supercategory...
Suite
Oceanview
Interior
Balcony
What is the name of Royal Caribbean's membership program?
Crown and Waves Sociecty
Adventure Ocean Society
Crown & Anchor Society
The Royal Family
What Ship Class will Wonder of the Seas belong to?
Voyager Class
Oasis Class
Quantum Class
Freedom Class
Fill in the blank: "A ___ Booking is where a guest's name on the booking is not given, and we use a placeholder instead."
TBD
DRM
FIT
TBA
If a guest calls in to make a final payment on a reservation, I should accept the payment even if there is a TBA on the booking.
True
False
Which of the following ship classes is larger?
Quantum Class
Oasis Class
Vision Class
Radiance Class
What is the age requirement for our adults-only Solarium Pool?
21 or older
18 or older
16 or older
12 or older
Our complimentary buffet option, available on all ships, is named....
Sorrento's
Chops Grill
The Park Cafe
The Windjammer Cafe
True or False:
Average Talk Time (ATT) is the metric that measures how much time you've spent actively talking with your guests.
Average Handle Time (AHT) measures the combination of your Average Talk Time, Hold Time (Hold) and After Call Work (ACW) time.
True
False
