WorksheetsNH Training Day 9
Total questions: 10
Worksheet time: 6mins
For sailings departing from Australia, the minimum age requirement to sail is...
21
16
18
22
I can take final payment on a booking if there is a TBA on the reservation.
True
False
Lucy wants to book stateroom 8015 for herself and stateroom 8515 for her 5 and 7 year old children. According to the minor berthing policy, are we able to accommodate them in those staterooms?
Yes, it complies with the policy.
No, it doesn't comply with the policy
Which department do we call to ensure the needs of a guest with disabilities are met?
Loyalty
Royal gifts
RSS
Access
What kind of booking is this?
Consumer Outreach
International
Travel Agency
Next Cruise
Direct guest Wendy is calling to change ship and sailing date. Are you able to make the change with her?
Yes, Wendy can make any change on the booking.
No, I should advise that direct guest Lauren will need to call to make changes.
Before Sharing booking information the caller must provide: Select all that apply.
Booking number
Email address on file
Names of all guests on the reservation
First and last name
If a guest purchases a Thrill Water Park Cabana, how many tickets to Thrill Water Park are included?
6
4
No tickets are included
8
Does this scenario comply with our minor berthing policy?
Yes
No
Direct guest Michael is calling in to know information about his booking, he booked with a travel agency. What information can you provide to the guest? Select all that apply
The itinerary of the cruise
How much he paid for the cruise
Price for the Deluxe Beverage Package
Travel documents required for the cruise
