WorksheetsSupply-PKT-June-4
Total questions: 20
Worksheet time: 10mins
Rahim called a captain for activation, but the captain is suffering from COVID and he will get activated later, what disposition needs to be done?
NOT_INTERESTED SUP>>No Specific Reason
NOT_INTERESTED SUP>>Not Interested in Food Delivery
NOT_INTERESTED SUP>>Due to Covid 19 //Lockdown
CALL BACK FUTURE PROSPECT>>Health Issue
Samir is an auto captain from Delhi and his vehicle number is HR55U4879, which shift to be assigned to him?
GGN_Auto_CM
NCR_Auto_CM
Delhi_Auto_CM
Nitin is a agent, called Vinod to assign service for B2B, and He said that he is unable to Login to the app, now what should be Nitin'ss reply to the Captain's question...?
Probe for the Error, and try to resolve it, if not resolved guide him to Call CCC.
Guide captain to Visit Office
Ignore that and proceed with service assign
Ask him to uninstall & reinstall the app.
While verifying the Pan/Aadhaar & If the verification status is "Bad image or empty name", what agent should do?
The agent should reject the document, and inform the captain to reupload it.
Validate the document manually and approve.
If RC is not verified in Parivahan or any other online portal(when auto verification failed), what should the agent do?
Inform the same to captain and disposed of under, Not Eligible>>No RC Found in Online Portal
Validate the document manually and activate the profile.
Krishna called Ranjith, who is a captain from Delhi while assigning service he said he is unable to Logging in and facing an error as " Your phone operating system has been tampered. Kindly use an alternate phone to Login", what should Krishna Reply to Ranjith..?
Guide him to call CCC and disposed of the call.
Ask him to uninstall and reinstall the app.
Ask Captain to log in through a non-rooted device.
Ask Him to register with another number
Raghav is an Auto captain from Delhi, and his vehicle number is UT16BT2550, which shift to be assigned to him..?
Delhi_Auto_CM
NCR_Auto_CM
GGN_Auto_CM
Can we Enable & Disable Link Service from the Service Manager Option..?
Yes
No
The captain is from Hyderabad and has updated his friend's vehicle & wants activation for link services, can we activate the captain for the same?
Yes
No
If LMS complete is untick in the dashboard, can we activate the profile?
Yes
No
Ranga is activated under the GGN_Zypp shift, now he wants FD can we change his shift and assign B2B services for him..?
Yes
No
What is the new Pay slab for Vijayawada_Bike Taxi..?
Base fare-Rs14,Minimum fare -19rs Rs4 up to 5Km , 5rs for 6km-10Km , 8 rs post 10KM .( Platfrom charge 15%)//time charges-0.5 ps per minute
Rs 11 - Base Fare,minimum fare 19, Rs 3 per km- up to 4KM,Rs 7 per km -post 4Km, Per minute charge: 0.75ps, Platform fee will be - 7 % per order.
Rs 11 - Base Fare,minimum fare 19, Rs 3 per km- up to 4KM,Rs 7 per km -post 4Km, Per minute charge: 0.75ps, Platform fee will be - 10 % per order.
Base fare 10/-, Rs.3/km until 4 km, Rs. 5/km till 6 km and Rs.8/km post 6km, 0.5 Rs per minute as time charge. 10% Platform Charges per order
Is Rapido Legal...?
Yes
No
In which cities Food delivery for auto service are live..?
Chennai
Delhi
Bangalore
Chandigarh
Raghav is facing an issue, and he is getting an error as "Not allowed to use this APP", what should be the probing and resolution..?
Probing: Please confirm with the captain whether he has registered in the partner manager app. Resolution: If the captain is registered in the Partner manager app, he cannot become a captain with the same number.
Probing: Please confirm with the captain whether he has registered in the Customer app. Resolution: If the captain is registered in the Customer app, he cannot become a captain with the same number.
Rohit is a captain from GGN, what shift to be assigned for Link service..?
GGN_CM
Delhi_CM
Ncr_CM
GGN_CM_Active
What is the buddy pay feature...?and its live-in how many cities
Captain with Low Wallet Balance or Captain whose threshold has reached will be able to see this feature on the same pop up where we ask him to recharge his wallet On Click on "Ask your friend to recharge", a payment link will be generated and that link could be shared with his friends, relatives or anyone who is ready to pay Rapido on his behalf, and it live in 4 cities.
Captain with Low Wallet Balance or Captain whose threshold has reached will see this feature on the same pop-up where he can pay through his wallet on Clicking the link and this feature is live in PAN INDIA.
what is the time threshold of the Payment link of Buddy pay will be active..?
10 minutes
a day
no threshold
15 minutes
Rajesh called to Rohit for Zomato Service addition,who is from Chennai, while explaining, Rohit said for every ride he is charged 5% addition, why it is so...?
Because Rohit didn't upload his PAN/aadhaar Card
Platform charge Changed
Rider busy Penalty
None of the above
What is Captain Self-Help Bot-"Unable to Swipe"?
It is bot support for captains that help in quick resolutions for our Captains for unable to swipe issue. It gave Captains a way to update the status themselves (with limits on usage at day level currently)
It is Chat support for captains that help in quick resolutions for our Captains, for unable to swipe issue.
None of the above
